Help Desk Analyst - US

Cyera • New York, NY

9d • Hybrid

About The Position

We’re hiring an experienced IT Administrator / Helpdesk Analyst to join our internal IT team in NYC. This person will be the first line of support for end-user issues and a key player in keeping our IT operations smooth, secure, and responsive. You’ll work hands-on with hardware, software, and conferencing solutions, supporting a dynamic, fast-paced user base. If you’re proactive, customer-focused, and thrive under pressure, we want to hear from you.

Requirements

• 5+ years of IT support or helpdesk experience in a startup or rapid-growth environment.
• Advanced proficiency in macOS troubleshooting and administration.
• Strong experience supporting Windows desktops and laptops.
• Hands-on experience with Jamf Pro and other mobile device management platforms.
• Familiarity with Google Workspace, Slack, Zoom, Microsoft 365, and related SaaS tools.
• Experience with identity and access management tools (Okta, Active Directory).
• Working knowledge of basic networking (DNS, DHCP, VPN)
• Proven ability to multitask and prioritize in high-volume, high-pressure environments.
• Excellent communication and customer service skills.
• Local to NYC and able to work onsite 3–4 days per week.

Responsibilities

• Serve as the primary point of contact for IT support issues, including hardware, software, and network troubleshooting.
• Provide expert-level support for macOS and Windows systems, including device setup, maintenance, and troubleshooting.
• Administer and manage endpoints using Jamf Pro and other MDM tools.
• Support common SaaS tools including Google Workspace, Zoom, Slack, and Microsoft 365.
• Provide support for conference room solutions (Neat, Logitech) and ensure AV readiness for executive meetings, training rooms, and All Hands events.
• Monitor and triage support tickets via Jira and escalating when appropriate.
• Assist with user lifecycle management (onboarding/offboarding), device inventory, and access provisioning.
• Ensure compliance with endpoint security policies and assist in security response procedures.
• Document processes, troubleshooting steps, and internal knowledge base content.
• Collaborate with IT and Security to improve systems, tools, and user experience.

Benefits

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed