Help Desk Analyst

Dohrn•Rock Island, IL

1d•Onsite

About The Position

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future. Our drivers are home daily! We offer competitive salary and a great benefit package in an exciting, rewarding industry. Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL. Hours are Monday-Friday, 8:00am-5:00pm. Pay is $22/Hour & up, based on experience. The primary function is to document and troubleshoot hardware and software support issues via phone and email and then escalate when necessary.

Requirements

High School completion or equivalent
Valid Driver License
Strong Interpersonal skills
Excellent written and telephone communication and etiquette
Familiarity with network troubleshooting
Familiarity with computer hardware
Working knowledge of Microsoft Windows operating systems
Ability to use and support Microsoft Office suite of products
Excellent attendance
Problem solving and analytical ability is essential
Displays a high level or effort and commitment to performing work; performs effectively within the organization structure, demonstrates trustworthiness and responsible behavior

Responsibilities

Provide Tier 1 Help Desk technical support via phone, email, or ticketing system
Troubleshoot and resolve hardware, software, operating system, and basic network issues
Provide technical support to remote users connecting through Microsoft Remote Desktop Services
Document, track, and monitor support issues to ensure a timely resolution or for escalation to next support tier
Troubleshoot hardware and network issues
Maintain user accounts and access in Microsoft Active Directory
Assist customers with Dohrn Transfer's website
Support drivers in the field on Samsara & Acordex applications running on Android tablets
Perform other duties as needed