Help Desk Analyst

CACI • Fort Belvoir, VA

12d • Onsite

About The Position

CACI is seeking a cleared Help Desk Analyst to support an Army Project Manager at Fort Belvoir, VA. This role involves responding to user queries on troubleshooting IT systems, processing requests for access and deactivation, and forwarding trouble tickets to appropriate administrator SMEs or higher echelons. The position requires a Secret Clearance and offers a full-time, regular employee status with up to 10% travel within the Continental US.

Requirements

• Secret Clearance required to start.
• 2 Yr Degree in IT or Similar or substitute 1 year experience providing IT related support.
• 4 years providing Help Desk Support.

Nice To Haves

• 4 Yr Degree in IT or Similar or substitute 3 years experience providing IT related support.
• 7 years providing Help Desk Support.

Responsibilities

• Possesses and applies expertise on multiple complex work assignments.
• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems.
• Contributes to deliverables and performance metrics where applicable.
• Responds to user queries on troubleshooting IT systems.
• Processes requests for access and deactivation.
• Forwards trouble tickets to appropriate administrator SMEs or higher echelons.

Benefits

• flexible time off benefit
• robust learning resources
• competitive compensation
• benefits
• learning and development opportunities
• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree