Help Desk Analyst

Toyota Industries Corporation•Indianapolis, IN

13d•Onsite

About The Position

We are seeking a Helpdesk Analyst responsible for equipment set up for employee use, resolving Help Desk tickets promptly, and providing Level 2 Help Desk support to users. This candidate will provide Tier 2 support by diagnosing and resolving technical issues across a variety of hardware, software, and operating system topics. The role requires the candidate to be based at either the HQ in Noblesville, IN, or the Software division in Louisville, KY. We will only be looking at resumes that are located in these two locations. The position involves providing remote and on-site desktop support for company users and computers, with intermediate support for Windows 10/11, Apple/iOS and Android phones, Microsoft Office 365 Administration, Active Directory Administration, Networking knowledge (TCP/IP, DHCP, DNS, etc.), and Desktop applications (Office, Adobe, etc.).

Requirements

BS in IT or Computer Science preferred with up to 2 years of experience in an IT Helpdesk role OR AS in IT or Computer Science with up to 4 years of experience in an IT Helpdesk role.
Collaborative interpersonal skills
Ability to adapt and take initiative.
Great client-facing communication and customer service skills
Analytical and organizational skills
Intermediate experience troubleshooting, configuring, and repairing laptops
Intermediate experience with Active Directory/Domain Controller
Intermediate understanding of Group Policies and other commonly used IT concepts and technologies
Proficiency in MS Office
Basic knowledge of Linux and Apple/iOS
Basic knowledge of VPN technologies
Must be eligible to work in the USA long term without sponsorship.
Employees must follow all information security policies, protect confidential data, complete required training, and report any suspected security incidents to support our information security controls.

Responsibilities

Imaging, deployment and application installation.
Perform PC and device upgrades.
Perform minor repairs and routine cleaning of server rooms and equipment storage.
Escalation of help desk tickets.
Work with team and management on escalation of any issues (equipment, network etc).
Special assignments and projects as directed by the team lead or Director.
Assist with inventory management, shipping and receiving of IT assets.
Assist in creating new operation procedures for the IT knowledge base.
Provide remote and on-site desktop support for company users and computers.
Intermediate support of Windows 10/11.
Intermediate support of Apple/iOS and Android phones.
Intermediate Microsoft Office 365 Administration.
Intermediate Active Directory Administration.
Intermediate Networking knowledge (TCP/IP, DHCP, DNS, etc.).
Intermediate Desktop applications (Office, Adobe, etc.).