Help Desk Analyst

HARRIS & HARRIS LTD • Chicago, IL

2d • $40,000 - $55,000 • Onsite

About The Position

The Help Desk Analyst will work with the network and help desk team to provide daily computer, network, and telecom support to the organization.

Requirements

• A minimum of 1 year of experience in a help desk or similar role
• High School Diploma or Equivalent
• Experience and knowledge troubleshooting Microsoft Office Suite and Windows
• Strong ability to prioritize work appropriately, be flexible and be well organized.
• Exceptional analytical and problem-solving skills.
• Ability to think out of the box and implement smart solutions to ever changing company needs.
• Excellent verbal and written communication skills.
• Excellent customer service skills.

Responsibilities

• Provide technical support for desktop systems software, hardware and peripherals, including printers, phones, handhelds and remote laptops in a Windows (XP, 7, 2003, 2008) environment.
• Install, configure, troubleshoot and resolve hardware, software and connectivity issues.
• Provide daily 2003/2008 Active Directory administration of users, desktops and file/folder permissions.
• Maintain and update the ticket tracking, asset management and inventory tracking systems.
• Responsible for user setups, moves and system permissions.
• Customizes the conversation by articulating clear instructions and troubleshooting information appropriate to the employee’s level of technical knowledge. Ensures understanding so that all staff is able to perform their job functions.

Benefits

• Medical, Vision, and Dental insurances from premium providers
• 401K with matching
• Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
• Tuition Reimbursement
• Paid Time Off
• Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED