Help Desk Analyst - Medical Marijuana

InspiriTec • Philadelphia, PA

2d • Hybrid

About The Position

The Medical Marijuana Help Desk Support Analyst role offers you the opportunity to learn about, and work with the state of Pennsylvania’s Medical Marijuana program. We’re looking for caring and empathetic individuals that enjoy learning, problem solving, and helping others. This position is ideal for someone who can discuss technical concerns with a medical marijuana patient or caregiver, and use available resources to present solutions or suggestions in a helpful and professional manner. Come be a part of a growing team and a growing industry.

Requirements

• Outgoing friendly and professional manner
• Helpful and empathetic personality
• Clear speaking voice. Fluent in English.
• Aptitude for computer and web applications.
• Ability to adjust to frequently changing processes and resources.
• Successful candidates will comply with the Federal Vaccine mandate

Responsibilities

• Diagnose caller issues received through the Medical Marijuana Help Desk phone line.
• Using a knowledgebase and other resources, offer solutions or recommended next steps.
• Documenting calls including steps taken in a web-based ticketing system
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed