Help Desk Analyst
About The Position
At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province. We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus. As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities. We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis. We’re looking for a collaborative and detail-oriented person to come on board as our temporary Help Desk Analyst for a 12-month term at our Conexus West branch in Lloydminster, Saskatchewan. In this role, you will be the first point of contact for our teams needing technical support; responding to inquiries, troubleshooting technical and operational issues, and ensuring timely resolution or escalation.
Requirements
- Post-secondary education in computer science, information technology, or a related field
- 2+ years of work experience in a related field
- Experience working in a customer service role
- Excellent analytical and problem-solving skills
- Strong written and verbal communication skills
Nice To Haves
- You’re great at collaborating with team members and stakeholders.
- You are an exceptional communicator with the capability to present ideas in user-friendly language, enabling you to share information effectively and clearly.
- Your time management and organizational skills allow you to prioritize tasks and meet project deadlines efficiently.
Responsibilities
- Answering questions and troubleshooting issues related to Conexus West’s standard software and hardware.
- Providing helpful advice and insights to our teams to utilize technology more effectively.
- Diagnosing and assessing technical concerns, resolving them quickly or directing them to the right team for further support.
- Helping minimize downtime by efficiently prioritizing and categorizing incoming requests.
- Assisting with learning and training, ensuring employees feel confident using the tools they need.
Benefits
- Preferred rates for all your banking needs, helping to make life more affordable.
- Vacation benefits, giving you time to spend on what’s most important to you.
- Competitive benefit package options covering all aspects of personal wellness.
- Pension matching to support you toward retirement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
