Information Technology - Help Desk Analyst 130-1014

CommunityCare • Tulsa, OK

1d • Onsite

About The Position

Responsible for maintaining and supporting the Help Desk and new systems including network installations, personal computers support and maintenance, and infrastructure development.

Requirements

• Knowledge of LAN/WAN networking systems and concepts.
• Proficient in Microsoft software.
• Knowledgeable with WAN connectivity.
• Excellent hardware and software troubleshooting skills.
• Successful completion of Health Care Sanctions background check.
• Excellent problem solving and organization skills.
• Ability to communicate technical information to users in concise understandable terms.
• Must be able to maintain and preserve information of a highly confidential nature.
• Ability to work as a team member in a high paced environment.
• Possess strong oral and written skills.

Nice To Haves

• Minimum 2 years related systems experience preferred.
• A+ Certification.
• N+ Certification.

Responsibilities

• Maintain help desk.
• Perform network administration including the installation and configuration of new personal computers.
• Research new technologies and developmental tools and recommend their implementation.
• Provide support to users in the resolution of software and hardware problems, including the development of training materials and conduct user training.
• Install and maintain electronic information processing equipment.
• Evaluate hardware and software alternatives available to users and recommend appropriate choices.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree