Help Desk Analyst || Columbus, OH || Onsite
INFO ORIGIN INC•Columbus, OH
•$20 - $24•Hybrid
About The Position
We are looking for an experienced Desktop Support / IT Support Analyst to provide technical support to end users and help maintain a reliable desktop environment.
Requirements
- 2+ years of IT Service Desk experience.
- 2+ years of IT troubleshooting experience.
- 2+ years of experience documenting procedures.
- 2+ years of experience using a ticketing system.
- Strong communication and customer service skills.
- Ability to work independently and as part of a team.
Nice To Haves
- ServiceNow experience
- Knowledge Base experience
- Desktop imaging/deployment experience
- Software licensing experience
- Basic networking and printer troubleshooting
Responsibilities
- Provide desktop and service desk support to end users.
- Troubleshoot hardware, software, network, printer, and installation issues.
- Image and configure PCs and laptops.
- Install and support software and desktop equipment.
- Manage and resolve tickets through a ticketing system.
- Set up and move computers, phones, peripherals, and other equipment.
- Document procedures and troubleshooting solutions.
- Escalate high-priority technical issues when needed.
- Identify opportunities to automate and improve IT support processes.
- Provide excellent customer service and work with other IT teams.
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
