Help Desk Analyst - Onsite (Atlanta)
INFO ORIGIN INC•Atlanta, GA
•$24 - $29•Onsite
About The Position
We are hiring a Senior IT Support Analyst (Tier-3 Support) to provide advanced technical support within a large K-12 school district environment.
Requirements
- 5+ years of advanced IT support experience
- Strong troubleshooting and customer support skills
- Experience with ServiceNow or other ITSM tools
- Knowledge of Windows, networking, O365, Azure AD/Entra ID
Nice To Haves
- Active Directory
- Endpoint Management
- VPN/DNS/DHCP
- SSO
- Automation/Scripting
- K-12 or education environment experience
Responsibilities
- Resolve complex IT support and infrastructure issues
- Support Microsoft 365, Google Workspace, Active Directory, and networking environments
- Handle escalated incidents and major outages
- Work with cybersecurity, systems, and network teams
- Mentor Tier-1 and Tier-2 support staff
- Improve troubleshooting processes and documentation
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
