Help Desk Analyst - II - Boca Raton

Manpower • Boca Raton, FL

1d • $65,000 - $70,000 • Onsite

About The Position

We are seeking a highly skilled Help Desk Analyst - II to join our client's dynamic IT support team. This position requires someone who can immediately troubleshoot Microsoft 365, Active Directory, Windows endpoints, networking, and end-user issues with minimal ramp-up. Hours 8:00 a.m. - 5:00 p.m. M-F with potential for on-call weekends.

Requirements

• Proven experience in technical support roles with a focus on IT support and help desk functions.
• Strong knowledge of computer hardware components and troubleshooting techniques.
• Proficiency in Windows 365 environment.
• Expertise in computer networking concepts including TCP/IP, DNS, VPNs, firewalls, LAN/WAN architecture.
• Familiarity with Active Directory management for user account provisioning and security policies.
• Ability to manage customer support tickets efficiently.
• Skilled in analyzing complex technical issues quickly to identify root causes.
• Excellent communication skills to convey technical information clearly to non-technical users.
• Ability to work independently while collaborating effectively within a team environment.
• This position is contingent on a background check

Responsibilities

• Provide advanced technical support to end-users via phone, email, and remote tools, addressing issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve equipment malfunctions, including desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve software problems
• Manage user accounts and permissions within Active Directory and other identity management systems.
• Support network troubleshooting activities involving TCP/IP protocols, DNS configurations, VPN access, firewall settings, LAN/WAN connectivity, and network security measures like Meraki.
• Utilize ticketing systems such as ServiceNow or BMC Remedy to document incidents accurately and track resolution progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed