Help Desk Analyst II - NISSC II

Amentum•Colorado Springs, CO

3d•Onsite

About The Position

The Computer Operator supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will facilitate the excellent relationship between Government active duty/civilian customers and our contractor team. Using Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues. Initiating responses, tracking, updating, reviewing, and concluding actions in Remedy. Task effort includes manually handling, reviewing and editing messages, turning on/off intercepts and equipment. Recalling and servicing messages, as well as monitoring systems to maintain continuous system availability. Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval. Perform startups, reboots, server swaps, and shutdown of the systems. Reporting job status to MDC leaders. Supporting the customer's annual exercises, planned monthly relocations, and unplanned real-world events. Performing other duties as required to support the 21CS mission. Shift work is required to support 24x7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.

Requirements

Active Top Secret Clearance with SCI eligibility
1 year of direct experience
2 years of general work history
High School diploma or GED
2+ years of customer service experience
Must be able to complete training and receive MDC crew qualification within 60 Days
Experience handling and protecting highly classified information, data, and systems
Able to work flexible shifts as required, including days, nights, weekends and holidays
Reliable all-weather transportation and ability to remain on site for extended periods during emergencies and operations readiness exercises (drills)

Nice To Haves

Technical and communications skills to enable effective dialogue between internal and external customers, at all levels.
Experience with DoD cryptographic equipment and related material handling and use.
Experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux.
Experience with Department of Defense messaging and messaging systems.
Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized.
Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate).

Responsibilities

Facilitating the excellent relationship between Government active duty/civilian customers and our contractor team.
Using Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
Initiating responses, tracking, updating, reviewing, and concluding actions in Remedy.
Manually handling, reviewing and editing messages, turning on/off intercepts and equipment.
Recalling and servicing messages, as well as monitoring systems to maintain continuous system availability.
Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval.
Perform startups, reboots, server swaps, and shutdown of the systems.
Reporting job status to MDC leaders.
Supporting the customer's annual exercises, planned monthly relocations, and unplanned real-world events.
Performing other duties as required to support the 21CS mission.
Shift work is required to support 24x7 operations.
Available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule.
Can remain on-site for extended periods during emergencies and drills.