Help Desk Analyst Bilingual Spanish at Conyers GA Only local
Firstnet Global•Atlanta, GA
•Onsite
About The Position
The Georgia Department of Driver Services (DDS) is seeking a Bilingual (Spanish/English) Help Desk Analyst I to provide Tier 1 technical support in a high-volume call center environment. The candidate will troubleshoot hardware, software, Outlook, MS Office, Windows 7/10, Active Directory, and account-related issues while delivering excellent customer service to internal and external users.
Requirements
- Bilingual Spanish/English (Required)
- 2+ years of IT Help Desk / Call Center experience
- Experience with Outlook, MS Office, Windows 7/10, and Active Directory
- Ticket queue management, ticket assignment, and escalation
- Hardware and software troubleshooting
- Strong customer service and communication skills
- Vocational/Technical Degree in IT or related field
Nice To Haves
- Knowledge of Apple iOS
Responsibilities
- Provide Tier 1 technical support.
- Troubleshoot hardware, software, Outlook, MS Office, Windows 7/10, Active Directory, and account-related issues.
- Deliver excellent customer service to internal and external users.
- Manage ticket queues, assign tickets, and escalate issues as needed.
Benefits
- Company parties
- Competitive salary
- Opportunity for advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
