HELOC Manager

CENTRAL BANCOMPANY, INC.•Jefferson City, MO

About The Position

The HELOC Manager has overall responsibility for the Home Equity Line of Credit division and its personnel. The role supervises HELOC staff and oversees the disclosure, processing, underwriting, closing, and funding of credit packages in accordance with Central Bank programs, guidelines, corporate credit policy, and applicable federal and state lending regulations. The manager monitors employee efficiency and production, communicates staff issues to the Operations Manager, supports underwriters with credit, underwriting, and appraisal matters, and develops training programs with mortgage operations functional areas. The manager oversees residential HELOC approvals and policy exceptions within their authority, evaluates risk and approval terms, and ensures loan packages comply with outside-agency requirements. The role oversees appraisal reviews and reconsiderations of value, maintains contact with outside agencies, and ensures accurate loan decisions and documentation. It also coordinates with servicing, compliance, audit, technology, credit policy, and other managers; manages staffing and turnaround times; provides operational data; and prepares and manages an annual budget.

Requirements

Minimum of a bachelor’s degree or 10+ years of experience.
Well versed in mortgage loan home equity loans.
Experience leading and motivating cross-functional teams to achieve strong results.
Flexibility and adaptability in a high-volume, fast-paced, dynamic environment.
Ability to analyze business processes and identify opportunities for improvement.
Outstanding leadership, communication, and organizational skills.
Ability to find solutions in challenging situations while delivering optimal results.

Responsibilities

Supervise and manage Home Equity Line of Credit personnel and monitor employee efficiency and production.
Ensure credit packages are disclosed, processed, underwritten, closed, and funded in accordance with Central Bank programs and guidelines.
Communicate staff problems or issues to the Operations Manager and assist underwriters with underwriting, credit, and appraisal matters.
Develop and implement staff training programs with mortgage operations functional areas.
Oversee and approve residential HELOCs and policy exceptions within the manager’s authority; evaluate risk and set approval terms according to Central Bank guidelines.
Ensure HELOC packages comply with outside-agency rules, company credit policy, and federal and state lending regulations.
Ensure the team evaluates credit risk and makes final loan decisions; document approvals, modifications, or reasons for denial in an approved organizational form.
Oversee appraisal report reviews and reconsiderations of value, assessing company risk under applicable guidelines.
Maintain contact with outside agencies to obtain required information or documentation.
Supervise completion of tracking screens and other required items.
Ensure credit requests are disclosed according to Central Bank procedures.
Supervise HELOC funders and funding procedures to Central Bank standards.
Work with the Loan Servicing Center to ensure correct APR fees and interest are charged during funding.
Coordinate with compliance and audit teams and provide written responses to requests by established deadlines.
Serve as a subject matter expert for the technology team and credit policy department.
Directly supervise HELOC loan opening, processing, and funding; coordinate with fellow managers on supervision of underwriters and closers.
Provide data to the Regional Operations Manager as needed.
Submit an annual budget and operate within its parameters.
Ensure appropriate channel staffing and turnaround times, managing turn times to expected standards based on volume.
Prioritize work and apply organization, problem-solving, and decision-making skills.