Helicopter Operations Manager

Flexjet•Stratford, CT

1d•Onsite

About The Position

An exciting opportunity is available to join our Flight Coordination Team! Would you like to join our dedicated team providing luxury helicopter services? As an Ops Manager you will serve as a central point of contact for the Helicopter Flight Operations. You will interact with the department manager, executives, employees, and customers while providing the highest degree of customer service, confidentiality, and attention to detail. You will execute all aspects of flight scheduling, office administration, Weather, FAA regulation and company policies and procedures, to include that of Flexjet, oversight of department staff scheduling, as well as assisting in the assignment of aircraft and the overall schedule.

Requirements

College degree preferred plus 1-3+ years of experience preferred
Flexibility to work on an as needed basis
A general knowledge of weather trends
Ability to lead a group of dispatchers and facilitate quick and concise communications at all levels
Able to adapt to change on a continual basis
Perform responsibilities with a high degree of accuracy
Ability to work in a fast-paced, demanding environment and demonstrate the ability to handle and prioritize multiple tasks effectively
Proficiency in Flight Scheduling software, as well as Microsoft Office Applications

Responsibilities

Lead and develop the scheduling and operations team, providing coaching, performance management, and workflow oversight
Serve as the primary escalation point for complex scheduling issues, operational conflicts, and customer concerns
Oversee trip scheduling, crew assignments, and duty-time compliance while ensuring efficiency and regulatory adherence
Manage international flight operations, including flights to and from the Bahamas, ensuring compliance with customs, immigration, APIS, and destination-specific requirements
Partner with Maintenance, Operations leadership, and satellite bases to ensure aircraft availability and seamless communication
Coordinate trip requests, crew briefings, and delivery of all required flight documentation
Ensure accurate flight following, schedule management, and alignment between scheduling systems and operational boards
Produce operational reports, analyze data for trends, and recommend improvements to enhance efficiency and service quality
Support budgeting, cost-saving initiatives, and departmental KPI development
Oversee vendor relationships and guide process improvements, system transitions, and change-management initiatives
Represent the department in cross-functional meetings and foster a collaborative, high-performance team culture
Participate in overnight on-call rotation to support 24/7 operational needs
Oversight of department staff scheduling and assist in the approval of time-off requests
Provide leadership, coaching, and performance feedback to scheduling and operations staff
Monitor departmental workload and reassign tasks as needed to maintain smooth operations
Foster a positive, collaborative team culture focused on accountability and continuous improvement