Heavy Truck Field Mechanic
About The Position
Towlift Oakland is looking for an experienced Heavy Truck Field Service Technician. This role involves troubleshooting, repairing, and maintaining industrial vehicles such as forklifts, railcar movers, container handlers, and terminal tractors. The technician will perform routine maintenance and breakdown repairs in the field at customer sites, prioritize work orders, comply with safety incident reporting, and ensure timely and accurate submission of all paperwork. Excellent customer service is expected, along with the maintenance of company-provided assets, including work tools and vans.
Requirements
- 2+ years of experience in a service technician role.
- Previous experience with hydraulics and computer diagnostics.
- Ability to interpret and apply schematic diagrams.
- Valid Driver’s License and driving record acceptable to insurance company.
- Ability to work independently and to effectively prioritize demands and execute tasks.
- Strong attention to detail, project management, and organizational skills.
- Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.
- Adhere to company’s core values.
- Must pass pre-employment screening as this is a drug-free workplace.
Nice To Haves
- Vocational or technical certification preferred.
Responsibilities
- Diagnose and troubleshoot customer breakdowns, provide proper repairs to minimize equipment downtime, and initiate estimates for on-site repairs.
- Set up and operate lathe, drill press, grinder, and other metalworking tools to make and repair parts.
- Perform routine scheduled maintenance, including standard inspections, repair and replace defective parts, lubricate parts, and repair electrical equipment.
- Inspect used parts to determine changes in factory specifications.
- Review repair work and scheduled maintenance results with customers, communicating any potential issues. Responsible for field quoting and communicating services to customers.
- Utilize the Mobile Service application to close the day, fill out work orders, obtain customer signatures, finalize jobs, and mark them as complete.
- Provide daily status updates to the dispatchers and review any customer issues or concerns with the dispatcher and account manager.
Benefits
- All shifts Monday - Friday 7:00 am - 3:30 pm
- $2,000 sign-on bonus and referral bonus opportunities
- Competitive salary with monthly bonus opportunities
- Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing.
- Tool loan program
- Annual Boot, Safety Glasses, and Gym Reimbursement Programs
- Company provided: Modern service van (including fuel card and maintenance), Laundered uniforms, Technology (iPad, laptop, and iPhone), Specialized tools, PPE
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
