Heavy Highway & Material Processing Technician

Monroe Tractor•Syracuse, NY

10h

About The Position

Monroe Tractor is hiring a Heavy Highway & Material Processing Technician who works specifically on Wirtgen products. The role provides customer service and technical support while troubleshooting machine issues, helping ensure Wirtgen products operate at peak performance. The technician travels to customer and dealer locations, collaborates with Wirtgen Specialists and other team members, and uses digital ticketing and reporting systems to communicate and document machine complaints and resolutions. The position is part of union Local 158-C. The role averages about 75% travel. Compensation is listed as $31.82 per hour under the union wage schedule, with a $53.42 total compensation package that includes health benefits and pension. The posting also describes a target base range of $53.42–$53.42 USD and notes that pay may scale based on the candidate’s skills and background.

Requirements

Associate’s degree or equivalent from a two-year college or technical school, and/or two years of construction equipment-related experience.
Fundamental knowledge of road construction equipment practices, including paving and compaction.
Excellent written and verbal customer service and communication skills.
Willingness to travel as needed to stay updated on Wirtgen products.
Strong teamwork, a positive attitude, and commitment to a collaborative work environment.
Ability to analyze information, identify problems, and respond promptly to customer needs with a focus on high-quality service.

Nice To Haves

Previous experience in customer service or technical support roles.

Responsibilities

Deliver exceptional customer service and support during troubleshooting.
Travel to customer and dealer locations, averaging about 75% travel.
Identify machine issues and promptly assist customers and dealers in resolving them.
Collaborate with Wirtgen Specialists and other team members to expedite repairs and coordinate problem resolution.
Install new or modified equipment at customer facilities and ensure it functions according to specifications.
Provide a communication link between the dealer and the company to support effective service.
Review performance reports and documentation from customers and dealer representatives.
Inspect products to determine the nature and scope of problems and report findings to the Manager.
Provide on-site technical assistance and analyze review and inspection findings to determine the source of problems.
Recommend repairs, replacements, or other corrective actions as needed.
Perform software updates and field campaigns on machines in the field or at dealer locations.
Develop and conduct safe-equipment-operation training for team members, customers, and dealers.
Maintain detailed records of machine complaints and resolutions using reporting systems for follow-up and communication.