Heavy Equipment Technician - Apprentice

Nors•Surrey, BC

1d•CA$25 - CA$46•Onsite

About The Position

We are looking for a Heavy Equipment Technician - Apprentice to join our Service team in Surrey, BC. As a member of the Service team, the Heavy Equipment Technician - Apprentice must be a highly motivated team player who completes the duties required in a professional and timely manner. They will assume overall responsibility for the safe, effective, clean, organized and professional performance.

Requirements

Must be a highly motivated team player
Completes duties required in a professional and timely manner
Assumes overall responsibility for the safe, effective, clean, organized and professional performance
Proactive troubleshooting to properly identify machine faults
Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes
Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls to facilitate accurate diagnosis
Accurate ordering of required parts and follow-up to ensure parts are received to complete assigned service work
Accurate and timely service report submissions (includes time cards)
Care and maintenance of assigned service bay and tools
Effective, open and frequent communication with Supervisor
Competent in heavy equipment operation to test repairs when complete
Responsible for the return of un-used parts upon completion of service work
Ensures all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times

Responsibilities

Emphasis in the development and implementation of a “customer service, customer focused” philosophy, within the department and the branch
Overall customer satisfaction through the timely completion of service work
Responsible for all aspects of assigned service work orders, including but not limited to: responsible for doing work orders, any follow-up to be done
Proactive troubleshooting in order to properly identify machine faults
Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes
Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis
Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work; parts department help to make parts orders, depends on clients demand
Accurate and timely service report submissions (includes time cards); After each job complete service report with all the details of the repairs made to the machine, and the time spent on the machine
Care and maintenance of assigned service bay and tools; for the safety of everyone we clean the work area, we put away all the tools, before starting the new work
Effective, open and frequent communication with Supervisor; allows for transparency and better communication
Competent in heavy equipment operation to test repairs when complete
Responsible for the return of un-used parts upon the completion of service work; we return all unused parts after the work is done, because we don't need them anymore, and we get a refund.
Responsible for ensuring that all service work/inquiries by customers and or Supervisor are managed in a professional and timely manner at all times