Heavy Equipment Shop Mechanic
About The Position
Troubleshoot, repair, recondition, and service Caterpillar and other Empire allied machines, systems, and powertrain components in a shop environment. Diagnose malfunctions and failures in electrical, hydraulic, and powertrain components, and identify root causes using electronic tools, schematics, and other troubleshooting methods. Communicate equipment conditions, machine status, and recommendations effectively to clients, associates, and management. This safety-sensitive role supports client relations and corporate marketing objectives. The mechanic prepares service reports, plans and controls repair costs, maintains company equipment, follows safety and company policies, and may provide on-the-job training, make warranty recommendations, and travel to remote locations as needed. Work may require overtime.
Requirements
- At least six months of related experience in a similar role and environment.
- High school diploma or General Education Degree (GED).
- Current, valid driver's license.
- Ability to speak, read, write, and comprehend English.
- Successful completion of the eTRAIN test evaluation or skills assessment.
- Excellent client service skills.
- Ability to keep safety a priority in the work environment.
- Own and maintain required personal tools.
- Basic computer and internet knowledge, including knowledge of scanning and diagnostic tools.
- Knowledge and ability to operate and understand diagnostic equipment, including computerized instrumentation.
- Knowledge of CAT machine components and systems.
- Ability to communicate equipment conditions, problems, recommendations, and repair processes verbally and in writing to associates, clients, and management.
- Ability to work cooperatively and communicate effectively.
- Acceptable attendance in accordance with company standards and requirements.
- Ability to meet the physical demands of the role, including regularly lifting and/or moving up to 60 pounds.
Nice To Haves
- At least five years of heavy equipment technician experience, preferably in a dealership environment.
- Caterpillar work experience.
- Proficiency in rebuilding and repairing machinery, including powertrain systems and warranty claims procedures.
- Appropriate forklift certification if required to operate a forklift.
Responsibilities
- Troubleshoot and diagnose equipment malfunctions and failures.
- Repair, recondition, and maintain equipment and components.
- Maintain good client relations and support corporate marketing objectives.
- Prepare service reports.
- Plan and control the cost of repair jobs.
- Keep company equipment clean, orderly, and in good condition.
- Work safely and comply with applicable safety policies, company policies, procedures, and standards.
- Learn and use Empire, Caterpillar, and allied product procedures and systems.
- Maintain a current MSHA card if required by the work area.
- Provide on-the-job training to technicians and helpers as assigned.
- Make warranty recommendations.
- Communicate with appropriate individuals to clarify instructions or discuss job scope and progress.
- Work overtime as needed and travel to remote locations as needed.
- Perform other related duties as assigned and promote corporate values.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
