Parts Counter Professional

Wisconsin Country Staffing & Recruiting•Fond Du Lac, WI

About The Position

A Heavy Equipment Counter Parts Professional assists customers, mechanics, and service technicians by identifying, sourcing, and supplying parts for construction, agricultural, mining, or industrial equipment. This role requires strong product knowledge, excellent customer service skills, and the ability to manage inventory and parts orders accurately and efficiently.

Requirements

High school diploma or equivalent
Previous experience in heavy equipment, diesel, automotive, or industrial parts sales preferred
Strong mechanical aptitude and understanding of heavy machinery systems
Familiarity with inventory management software and parts lookup systems
Excellent communication and customer service skills
Ability to work in a fast-paced environment
Strong attention to detail and organizational skills
Basic computer proficiency including email, spreadsheets, and inventory systems
Ability to lift and move parts weighing up to 50 pounds

Nice To Haves

Experience reading equipment schematics and technical manuals
Understanding of diesel engine and hydraulic systems
Sales and upselling experience
Forklift certification is a plus

Responsibilities

Assist customers and technicians in identifying correct heavy equipment parts and components
Process parts orders in person, by phone, and through email systems
Maintain accurate inventory records and stock levels
Research part numbers using manufacturer catalogs and software systems
Coordinate with vendors and suppliers to order unavailable parts
Prepare quotes, invoices, and purchase orders
Receive, inspect, and stock incoming parts shipments
Handle returns, warranty claims, and core exchanges
Ensure the parts department remains organized and clean
Promote additional products and services when appropriate
Support service department operations to minimize equipment downtime
Follow workplace safety procedures and company policies