Heavy Duty Specialist

Advance Auto Parts•Roanoke, VA

7d•$17 - $21

About The Position

This role involves providing technical support and product identification for Heavy Duty Parts sales to stores and field teams. The specialist will handle incoming calls, emails, and voicemails, conduct research for parts availability and specifications, and interchange competitor numbers. They will also communicate with manufacturers for technical assistance and customer service, aiming to resolve issues for store teams. A key aspect of the role is to use each interaction as a teaching moment to enhance the self-sufficiency of store teams. The position requires maintaining accurate records of call logs and ensuring consistency with department and corporate guidelines.

Requirements

Self-motivated; ability to take initiative.
Knowledge of Heavy Duty Parts and Systems.
Good written and verbal skills and ability to effectively communicate with Store Operations management.
Ability to meet deadlines and work well under pressure.
Demonstrated ability to work well with other departments, peers and business partners.
Excellent problem-solving skills, with a demonstrated ability to identify Heavy Duty Parts problems, recommend optimum solutions.
Demonstrated organizational and follow-up skills.
Understanding of Heavy Duty terms and knowledge of Heavy Duty vehicle equipment.
Ability to work a flexible schedule.

Responsibilities

Take calls, e-mails, and voice mails from stores and field teams.
Assist stores in Heavy Duty Parts sales by providing product identification and technical support.
Do the necessary research to provide availability options of parts, specifications of parts needed, interchange competitor’s numbers and suggest related items.
Communicate with manufacturers as necessary and get their technical assistance and customer service teams to help research any issues or solve problems for the store teams.
Use each opportunity of assistance as a teaching moment to help the store team get more self-sufficient.
Maintain accurate records and tracking of call logs.
Maintain consistency within department and with the overall corporate guidelines.