Heavy Cleaner

Seneca Gaming Corporation•Salamanca, NY

3d•Onsite

About The Position

The Heavy Cleaner will be responsible for the cleanliness of all public areas and non-public areas according to casino standards. All duties must be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives. The hours are determined by a 24-hour schedule. Seneca Gaming Corporation is committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC. They believe by prioritizing the well-being of their team members and guests, they will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation.

Requirements

Must be 18 years of age or older upon employment.
Must be familiar with proper use of all cleaning equipment and chemicals.
Knowledge in the operation of cleaning machines such as buffers, burnishers, carpet cleaning machines, escalator cleaning machines and other miscellaneous cleaning equipment.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the casino.
The employee is also required to climb, balance, stoop, kneel, crouch or crawl.
Job will require heavy lifting.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations.

Nice To Haves

High school diploma or its equivalency preferred.
Previous customer service experience preferred.
Previous house keeping experience is a plus.

Responsibilities

Maintain the cleanliness of the casino, hotel lobby, spa/salon, back of house and restaurants.
Operate cleaning machines such as buffers, burnishers, carpet cleaning machines, escalator cleaning machines and other miscellaneous cleaning equipment to ensure consistent cleanliness.
Carry out individual assignments as well as working with a group.
Work with various cleaning chemicals.
Complete light cleaning tasks such as restroom and floor attendants as necessary.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.
Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.