Heating System Design Engineer (Field)

Aira•Exeter, CA

15d•£42,000•Onsite

About The Position

Aira is a clean-energy tech company aiming to advance the next generation of home energy solutions, creating intelligent, sustainable homes. The company is starting with innovative heat pumps and plans to evolve into a comprehensive clean energy-tech system including dynamic electrical tariffs, solar systems, and battery storage. The Heating System Design Engineer plays a key role in the customer journey by conducting survey/design visits to ensure successful installations, solve problems, and provide excellent customer service. This role requires technical expertise to offer additional products and services. The survey/design visit is a key aspect of the customer journey to ensure an installation goes ahead as planned, and as the customer expects. You will find solutions to problems, ensure the project works in the interests of both the customer and Aira, and provide excellent customer service along the way. You will have the technical expertise to offer additional products and services we may offer in the interests of the customer.

Requirements

Necessary qualifications, training, and experience to design high quality air source heat pump installations for domestic properties.

Nice To Haves

Qualifications in System design such as Heat Geek Heating Mastery
Level 3 Award in installation and maintenance of air source heat pump systems
Water regulations certificate (WRAS) course
Level 2 / 3 Award in plumbing
Level 3 Award Low temperature heating and hot water systems in dwellings

Responsibilities

Design high quality air source heat pump installations for domestic properties.
Gather information from the quote, property, and survey data to generate an accurate heat loss calculation and emitter output requirements.
Find solutions to technical issues to ensure an installation can proceed.
Report any issues that may affect installation to the line manager.
Stay updated with manufacturer's guidance and legislative changes related to heat pumps, low carbon heating, clean energy, and building regulations.
Operate within Aira's efficiency guidelines and MCS standards.
Attend customer properties in the designated area.
Conduct site surveys and collect data relevant to installation requirements.
Carry out room-by-room heat loss assessments.
Determine which radiators need replacement and communicate this to the customer.
Answer customer technical queries.
Communicate any price changes to the customer and explain the reasons.
Obtain customer approval for the proposed plan.
Create a list of materials required for the installation.