Heat Pump Product Support Intern, Summer 2027

Watts Water Technologies • Fort Worth, TX

6d • Onsite

About The Position

This motivated and detail-oriented individual, as part of the Marketing and Product Management team, will be responsible for developing technical training materials and supporting product improvement initiatives that enhance customer understanding of heat pump and water heating systems. The Heat Pump Product Support Intern will gain hands-on experience in technical communication, refrigeration design, and applied HVAC technology while collaborating with Product Management, Engineering, and New Product Development teams to create instructional resources, support troubleshooting activities, and evaluate potential product improvements. This position reports to the Product Manager. This role is onsite and is based in Fort Worth, TX.

Requirements

• Current student (junior or senior status).
• Pursuing a bachelor's degree in Mechanical Engineering, Electrical Engineering, Building Systems, HVAC Technology, Communications, or a related technical or media field.
• GPA of 3.0 or higher.
• Strong interest in technical training, renewable energy, and/or HVAC and water heating systems.
• Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong organizational and time management skills, with the ability to work independently and manage multiple priorities.
• Strong verbal and written communication skills.
• Ability to participate in hands-on demonstrations and technical activities under supervision.
• Demonstrated initiative, problem-solving skills, and attention to detail.
• Passionate about your work, with a genuine desire to contribute meaningfully and make an impact.
• Demonstrated commitment to integrity and respect in interactions with others, fostering a positive and inclusive work environment.
• Strong sense of accountability, taking ownership of tasks and following through on commitments.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must be authorized to work in the United States without requiring sponsorship now or in the future.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

Nice To Haves

• Completion of junior- or senior-level coursework in a relevant field.
• Familiarity with computer-aided design (CAD), diagramming, or graphic design tools such as SolidWorks, AutoCAD, Visio, or Adobe Illustrator.
• Interest in technical documentation, instructional content development, or product training.
• Interest in refrigeration systems, heat pump technology, or HVAC equipment.

Responsibilities

• Collaborate with subject matter experts (SMEs) to identify common product startup challenges, troubleshooting procedures, and technical support needs.
• Develop technical training materials, including instructional manuals, presentations, videos, and online training modules to support field startup and troubleshooting activities.
• Research existing industry training materials and best practices to ensure instructional resources align with applicable technical standards and customer needs.
• Assist with the development and organization of training content for online learning platforms to improve accessibility and usability for customers and field personnel.
• Work with Product Management and Engineering teams to identify commonly failing components and evaluate potential replacement solutions.
• Support product improvement initiatives by reviewing cost analysis findings, testing results, and technical recommendations.
• Develop testing plans to evaluate the functionality, reliability, and durability of selected replacement components through functional and stress testing.
• Collaborate with Engineering and New Product Development teams to gain an understanding of refrigeration design, heat pump systems, and applied HVAC/water heating technologies.
• Assist with documenting technical findings, testing procedures, and product performance observations to support troubleshooting and continuous improvement initiatives.
• Utilize Microsoft Office and relevant technical tools to develop training documentation, presentations, and project reports.
• Participate in internship development activities, networking opportunities, and cross-functional learning experiences.
• Summarize and present internship project outcomes, technical findings, and recommendations to leadership at the conclusion of the internship.
• Assume responsibility for other projects and duties as assigned by the Training Manager, Product Manager, or Company management.
• Demonstrate integrity, accountability, continuous improvement, and transparency by maintaining accurate technical documentation, following established safety and testing procedures, identifying opportunities for product improvements, and effectively communicating project findings.

Benefits

• Flexible PTO Policy – Work-life balance is important at Watts and our interns receive one (1) hour of flexible PTO for every thirty (30) hours worked. Your flexible PTO can be utilized for any type of absence.
• Paid Holidays – Celebrate the holidays with your loved ones and still get paid! You will receive the following paid holidays off during your time as an Intern with Watts. Where a holiday falls during the weekend, it will be observed on an adjacent weekday.
• Lunch and Learns – Throughout your internship, there will be opportunities for you to sign up to learn and network with some of the key strategic leaders and thought partners within our core operating model!
• Sustainability – For five years in a row, Watts has been named one of "America's Most Responsible Companies" by Newsweek. Join our journey as we continue to distinguish Watts as a responsible and committed corporate citizen.

What This Job Offers

• Career Level: Intern