HEAT Program Coordinator

Utah Community Action•Kearns, UT

9d•Onsite

About The Position

Utah Community Action is looking for a HEAT Program Coordinator to help lead their utility assistance programs and ensure individuals and families have access to critical resources. This role involves partnering with the HEAT Manager to execute and implement HEAT, Crisis, HELP, and other utility-focused programs, ensuring compliance with various requirements. The coordinator will monitor program reports, support program management, and drive successful grant outcomes. As a people leader, this role includes hiring, training, mentoring, coaching, supervising, and developing staff, potentially overseeing up to 20 direct reports. The position champions accountability, continuous learning, professionalism, and teamwork. Additionally, the role involves building relationships with community partners, planning and leading outreach events, delivering trainings, providing client-centered service, advocating for clients, and offering direct client services when needed, all while using sound judgment in a fast-paced environment.

Requirements

Bachelor's degree in social, human, or family services.
Advanced Microsoft Office or similar software skills.
Strong leadership, supervision, conflict-resolution, and team-coordination skills.
Excellent organization, time management, communication, and attention to detail.
Knowledge of community resources, agencies, and referral processes.
Ability to maintain confidentiality and demonstrate sound judgment.
Ability to travel to in-state outreach events.
Valid driver's license.

Nice To Haves

Two years of supervisory experience
Previous HEAT experience
Bilingual skills

Responsibilities

Partner with the HEAT Manager to execute and implement HEAT, Crisis, HELP, and other utility-focused programs.
Ensure compliance with federal, state, local, and Utah Community Action requirements.
Monitor program reports and support program management.
Drive successful grant outcomes.
Hire, train, mentor, coach, supervise, and develop staff, potentially overseeing up to 20 direct reports.
Champion accountability, continuous learning, professionalism, and teamwork.
Build strong relationships with community and agency partners.
Help plan and lead outreach and recruitment events throughout Utah.
Deliver engaging trainings and presentations.
Provide exceptional, trauma-informed, client-centered service.
Advocate for clients, including individuals and families experiencing crisis.
Provide direct client services when needed.
Use sound judgment and problem-solving skills in a fast-paced environment.
Maintain excellent attendance, professional communication, flexibility, accountability, and teamwork.
Successfully complete required background, screening, registry, and Head Start health requirements.
Comply with Utah Community Action policies and procedures.