Hearing Support Training Officer

State of Ohio • Columbus, OH

4d • Onsite

About The Position

The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits. We make sure every person has a chance to present their case and receive a clear, timely decision regarding their appeal. BSH serves individuals who receive Medicaid, Supplemental Nutrition Assistance Program, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency. This position is responsible for creating, updating, and maintaining training materials, delivering comprehensive training for new employees, training staff on various systems, conducting refresher sessions, facilitating engaging training sessions, performing quality control reviews, and serving as a knowledgeable resource to BSH staff.

Requirements

• Option 1: 6 courses in human resources, education, sociology or psychology OR 18 months experience in preparing informational or instructional programs; AND 18 months training or 18 months experience in public speaking or effective communications skills; AND 3 months training or 3 months experience in operating audio visual equipment.
• Option 2: Equivalent of minimum class qualifications for employment noted above.
• Criminal background check required.
• Knowledge of Microsoft Office software (i.e., Word, PowerPoint, Excel, Teams, Outlook).
• Knowledge of eLearning training development software (i.e., Adobe Captivate, Articulate 360, Lectora).

Nice To Haves

• Good customer service and interpersonal skills.
• Excellent verbal and written communication.
• Comfortable with public speaking and presenting to an audience, in person and/or virtually.

Responsibilities

• Create, update, and maintain training materials including manuals, presentations, desk aids, e-learning modules, and reference documents to ensure alignment with current BSH policies and procedures.
• Deliver comprehensive training for new BSH employees, providing role-specific instruction across hearing support staff processes, including request initiation, pre-hearing resolution, scheduling, reinstatements and closures, compliance, and quality control review.
• Train staff to use the Hearing and Appeals Tracking System (HATSX), Ohio Benefits Worker Portal (OB), Statewide Automated Child Welfare System (SACWIS), Support Enforcement Tracking System (SETS), and Tableau production dashboards.
• Conduct refresher and re-training sessions to ensure staff remain current with changing policies, procedures, and regulatory requirements.
• Facilitate engaging training sessions using effective adult-learning strategies and instructional best practices.
• Perform quality control reviews of employee work to assess compliance with standards, identify training gaps, and recommend corrective actions; provide coaching and feedback based on review findings.
• Serve as a knowledgeable resource to BSH staff by answering questions, clarifying procedures, and offering guidance on best practices.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed