Hearing Care Provider - Minneapolis, MN (New Center)

WSA Americas•Minneapolis, MN

4h•Onsite

About The Position

WSA is a global leader in the hearing aid industry, and HearUSA, part of the WSA group, is dedicated to reframing the world of hearing care. With an extensive network of independent Hearing Care Professionals and centers across the U.S., HearUSA aims to set the highest standard in modern hearing health by providing exceptional care, knowledge, and experience to individuals. The company emphasizes a client-centric service model and a culture of collaboration and impact.

Requirements

Experience in a similar Audiology or Hearing Aid Specialist role.
Active state license in Audiology and/or hearing aid dispensing.
1-5 years of experience preferred.
Ability to pay close attention to detail with a high degree of accuracy.
Basic or advanced written communication skills.
Experience interacting with customers/clients.
Ability to communicate detailed or technical information clearly, accurately and concisely.
Ability to work quickly, accurately and independently in a fast paced environment.

Responsibilities

Perform comprehensive hearing evaluation, hearing aid selection and fitting for all clients, employing best practices as defined by our client-centric service model of Simply Excellent Hearing Care. Meets minimum NPS score of 75.
Routinely demonstrates hearing aids as part of annual evaluations for clients to experience the sound and create the ‘wow’ moment of a personalized auditory simulation.
Evaluate test results in conjunction with client needs' assessment to make a personalized recommendation. Offers recommendation based on maximizing client benefits.
Perform routine follow-ups, clean and checks and hearing aid repairs. Maintain skills in ear impression taking, earmold modification and recommendation of ALD accessories.
Embody HearUSA's ambition of Changing Lives through Simply Excellent Hearing Care. Partner with the District manager, HCP Team Leads and L&D to adopt new initiatives aimed to grow your Center's revenue and change more lives.
Build a local community to proactively generate service demand and support marketing campaigns, such as to physicians and at health fairs. Successfully completes one community outreach and/or physician marketing per quarter.
Comply with all State license laws, FDA guidelines, WSA policies and HearUSA Quality Practice Guidelines (QPG). Operates in a HIPAA compliant manner, with documentation, outcome notes and referrals completed for all clients.
Engage in Continued Professional Development to maintain expertise in all aspects of service delivery, from consultative counseling to the selling, fitting and troubleshooting of current hearing aid technology.
Embraces our culture and values of Going Beyond Together, Pioneering for Better Solutions, and Passion for Impact.

Benefits

A structure of field support for your hearing center
A professional development team of dedicated Regional Training Managers
Continuing education
LinkedIn Learning
Licensing reimbursement
Career advancement pathways such as Hearing Care Provider and Client Experience Specialist Team Lead, Hearing Care Provider Advisory Board member, or District Manager
Paid externships
Hearing Instrument Specialist Trainee program
Monthly Commissions
CEUs & State Licensure Renewals for HCPs
Defined Career Paths
Sponsorship & Preceptor Opportunities
President’s Club Incentives
Employee Referral Program
Comprehensive Benefits Package
Paid Holidays & PTO Policy
401k Matching Program
Tuition Reimbursement
Employee, Family & Friends Hearing Aid Discount Program
Service Days & Diversity, Equity & Inclusion Initiatives