Hearing Care Advisor-Irvine, CA

Sonova International•Irvine, CA

6d•Onsite

About The Position

A Hearing Care Advisor (HCA) is someone who is results-focused and highly motivated in sales. The HCA will work together with the Hearing Care Professional to educate prospective customers and patients about their hearing health and our hearing technology. This person should be comfortable providing support to customers in real-time, anticipating their needs, recognizing customer trends, and being able to identify sales readiness. The role involves providing quick and friendly support to customers in-office, initiating the sales process, generating leads through various activities, and educating patients on hearing care solutions. The HCA will use World of Hearing's sales process and patient experience model to support the Hearing Care Professional in performing hearing tests and formulating customized hearing care solutions. This role requires a passion for patient care, hearing conservation, resourcefulness, creativity, and organizational skills, as well as the ability to schedule appointments and follow-ups.

Requirements

High-end retail sales - 2 years
Proven ability to implement face to face presentations
Professional verbal and written communication
Persuasive negotiating skills to influence outcomes
Excellent sales skills and service orientation
Active listening, learning & engaging
Complex problem solving, troubleshooting and critical thinking skills
Strong relationship building and counseling skills
Microsoft Office

Nice To Haves

Hearing healthcare experience, preferred
Electronic Health Record experience, preferred
Proven passion for patient care and hearing conservation
Proven resourcefulness, creativity, and organizational skills.

Responsibilities

Provides quick & friendly support to customers in-office.
Capable of starting the cycle of sales process with customers in store.
Greeting the customer
Hearing Health Check (HHC)
Generate leads through various activities such as community events, partner promotional days, and outbound calling to former and prospective patients
Use World of Hearing's proven sales process and patient experience model to build and support the foundation for the HCP to perform a comprehensive hearing test and formulate a customized hearing care solution for each patient’s needs.
Able to perceive customers’ needs by listening for any lifestyle challenges and communication needs relating to their hearing loss to the HCP.
Educate patients on differences in hearing care solutions: What is best for their type of hearing loss, lifestyle and financial situation.
Provide expert patient counseling using our personalized success plans to ensure the most positive improvements in the patient’s quality of life.
Knowledge and understanding of what product lines and technology World of Hearing offers customers.
Ability to schedule appointments and follow-up’s for customer fitting appointments.