Customer Service Representative
TEKsystems•Hopkins, MN
•$22 - $22•Onsite
About The Position
We are seeking customer-focused professionals to join a growing contact center team supporting members with hearing healthcare benefits and services. In this role, you will help individuals understand their coverage, locate providers, and navigate hearing healthcare resources while delivering an exceptional customer experience. This is not a high-volume call center environment. Success is measured by providing thorough, empathetic support and ensuring members receive the information and assistance they need.
Requirements
- High School Diploma or GED
- 2+ years of customer service experience
Nice To Haves
- 2+ years of call center/contact center experience
- Healthcare customer service experience
- Experience discussing insurance benefits or coverage
- Strong communication and problem-solving skills
- Ability to navigate multiple systems while assisting customers
Responsibilities
- Answer inbound calls from members regarding hearing healthcare benefits and coverage
- Verify insurance eligibility and explain available benefits
- Assist members in locating in-network clinics and providers
- Provide information regarding provider networks and available services
- Transfer members to scheduling teams when appointment assistance is required
- Accurately document customer interactions and account updates
- Deliver exceptional customer service with professionalism and empathy
Benefits
- Medical
- dental
- vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Life Insurance
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
