Hearing Ambassador (Patient Care Coordinator)
About The Position
NationsBenefits is a rapidly growing company in the healthcare fintech sector, specializing in supplemental benefits, flex cards, and member engagement solutions. They collaborate with managed care organizations to offer innovative healthcare solutions that enhance growth, improve outcomes, reduce costs, and provide value to members. Their offerings address social determinants of health, aiming to improve member health and satisfaction. NationsBenefits boasts a compliance-focused infrastructure, proprietary technology, and a premier service delivery model, enabling health plans to deliver high-quality, value-based care. The company fosters a fulfilling work environment that attracts top talent and encourages associates to provide premier service. They are committed to transforming the healthcare industry and offer career advancement opportunities across their US, South America, and India locations.
Requirements
- High school diploma or equivalent.
- Strong customer service, sales, or retail experience.
- Experience working with PC hardware and software, including general computer and Internet knowledge.
- Excellent oral and written communication skills.
- Organizational, problem-solving/troubleshooting skills, and presentation skills.
- Previous experience with patient/customer appointment scheduling.
- Proficiency with basic computer systems and scheduling software.
Responsibilities
- Assist and support the licensed dispenser in meeting goals and fulfilling daily duties.
- Engage customers, support hearing health needs, and educate individuals about hearing wellness.
- Schedule appointments and support growth through community outreach and customer relationship building.
- Have a working knowledge of all Hearing Aid Center (HAC) products and services.
- Set the stage for full test and full boat purchase when interacting with Members.
- Complete 30-50 outbound calls daily to prospective and/or existing customers.
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist.
- Promote and sell non-hearing aid products to Members who do not have hearing loss.
- Achieve a 50% increase in non-hearing aid product sales.
- Learn and use the handheld screener (when able per state regulations) as an intercepting tool to get qualified leads.
- Assist, when necessary, in calling past tested Members (with or without sales) and medical referrals to schedule return visits.
- Promote the HAC during Sam’s Club events, Hearing Aid Center events, and possibly outside marketing events.
- Spend 95% of the time walking/working the club, intercepting, and setting tests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
