Hearing Ambassador (Patient Care Coordinator)
About The Position
NationsBenefits is a rapidly growing company in the healthcare sector, providing supplemental benefits, flex cards, and member engagement solutions. They partner with managed care organizations to offer innovative healthcare solutions that aim to improve outcomes, reduce costs, and enhance member value. Their solutions address social determinants of health and improve member satisfaction. NationsBenefits emphasizes a compliance-focused infrastructure, proprietary technology, and a premier service delivery model. They foster a fulfilling work environment with opportunities for career advancement across various US, South America, and India locations, with a mission to transform the healthcare industry.
Requirements
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills
- Organizational skills
- Problem-solving/troubleshooting skills
- Presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software
Responsibilities
- Assist and support the licensed dispenser in meeting goals and fulfilling daily duties.
- Engage customers, support hearing health needs, and educate individuals about hearing wellness.
- Schedule appointments and support growth through community outreach and customer relationship building.
- Have a working knowledge of all Hearing Aid Center (HAC) products and services.
- Set the stage for full test and full boat purchase when interacting with Members.
- Complete 30-50 outbound calls daily to prospective and/or existing customers.
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist.
- Promote and sell non-hearing aid products to Members who do not have hearing loss (a 50% increase in non-hearing aid product sales is expected).
- Learn and use the handheld screener (when able per state regulations) as an intercepting tool to get qualified leads.
- Assist, when necessary, calling past tested Members (with or without sales, and medical referrals) to schedule return visits.
- Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
- Spend 95% of the time walking/working the club, intercepting, and setting tests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
