Hearing Ambassador (Patient Care Coordinator)
About The Position
NationsBenefits is a rapidly growing company in the healthcare fintech sector, specializing in supplemental benefits, flex cards, and member engagement solutions. They collaborate with managed care organizations to offer innovative healthcare solutions that enhance growth, improve outcomes, reduce costs, and provide value to members. Their offerings include supplemental benefits, fintech payment platforms, and member engagement solutions designed to help health plans deliver high-quality benefits that address social determinants of health, thereby improving member health outcomes and satisfaction. NationsBenefits operates with a compliance-focused infrastructure, proprietary technology, and a premier service delivery model, enabling health plan partners to provide high-quality, value-based care to millions of members. The company fosters a fulfilling work environment that attracts top talent and encourages associates to deliver premier service. Their objective is to positively transform the healthcare industry and they provide internal career advancement opportunities across their US, South America, and India locations.
Requirements
- High school diploma or equivalent
- Strong customer service, sales, or retail experience
- Experience working with PC hardware and software including general computer and Internet knowledge
- Excellent oral and written communication skills, organizational, problem-solving/troubleshooting skills, and presentation skills
- Previous experience with patient/customer appointment scheduling
- Proficiency with basic computer systems and scheduling software.
Nice To Haves
- Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads
- A 50% increase in non-hearing aid product sales is expected
Responsibilities
- Assist and help the licensed dispenser meet their goals and fulfill their daily duties.
- Engage customers, support hearing health needs, educate individuals about hearing wellness, schedule appointments, and support growth through community outreach and customer relationship building.
- Have a working knowledge of all Hearing Aid Center (HAC) products and services.
- Set the stage for full test, and full boat purchase when interacting with Members.
- Complete 30-50 outbound calls daily to prospective and/or existing customers.
- Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
- Promote and sell non-hearing aid products when Members with whom they engage do not have hearing loss.
- Learn and use the handheld screener (when able per state regulations) and use as an intercepting tool to get qualified leads.
- Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
- Promote the HAC during Sam’s club events, Hearing Aid Center events, and possibly outside marketing events.
- Spend 95% of the time walking/working the club, intercepting, and setting tests.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
