HEAP Program Officer
About The Position
The HEAP Program Officer provides technical assistance to consumers and partners for the Home Energy Assistance Program (HEAP), Energy Self-Sufficiency, and Low-Income Assistance Program (LIAP). The role supports vendor training and monitoring, benefit payment processing and reconciliation, benefit return processing, eligibility guidance, application updates, and program compliance and monitoring. The position works with consumers, partners, electrical vendors, Community Action Agencies (CAAs), sub-grantees, and internal departments. It handles inquiries and program issues, reviews applications and benefit transactions, maintains program forms and handbooks, and prepares for or participates in Fair Hearings and Informal Reviews. Work takes place in a fast-paced environment with multiple priorities, interruptions, and deadlines. MaineHousing's office hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. A hybrid schedule may be considered, if appropriate, after six months of employment. Some nights, weekends, and in- and out-of-state travel may be involved.
Requirements
- Education and three years of program administration, or a combination of six years of experience, training, and independent study (preferred).
- Knowledge and experience interpreting governmental regulations and contract compliance.
- Strong computer and analytical skills.
- Excellent communication skills.
- Ability to work independently.
- Accuracy and attention to detail.
- Excellent organizational skills.
- Ability to prioritize multiple and varied tasks.
- Ability to understand and follow written and oral instructions.
- Ability to proofread, edit, and make grammatical corrections.
Responsibilities
- Provide annual consumption report (ACR) training and prepare and reconcile ACR reports.
- Conduct annual vendor training and maintain the Vendor Handbook and vendor forms.
- Monitor vendors regularly for compliance and conduct vendor closeouts.
- Coordinate HEAP client benefit payments in the HEAP System of Record and QuickBooks.
- Review HEAP benefits for compliance, prepare and submit drawdown requests to the Finance Department, and prepare weekly benefit payment reports.
- Review transaction histories to monitor appropriate use of HEAP funds.
- Post benefit returns in QuickBooks and update the benefit return journal.
- Provide LIAP eligibility information and guidance to consumers and partners, and respond to inquiries from electrical vendors.
- Interpret program guidelines and provide direction and technical assistance to consumers and partners.
- Research and resolve CAA, vendor, and consumer issues; respond to inquiries from the public and partners by phone and email.
- Confirm and process application changes, and review update forms for their impact on benefits issued.
- Review requests for compliance with program guidelines and work with CAAs to resolve discrepancies.
- Reopen applications in the HEAP System of Record.
- Review Quality Assurance and Conflict of Interest Logs monthly and review fraud referrals.
- Prepare for and participate in Fair Hearings; review and respond to requests for Informal Reviews.
- Maintain and update HEAP forms and the Program Handbook.
- Monitor sub-grantees to ensure compliance with workplans for HEAP, ECIP, and ESS.
- Perform other duties as assigned.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement options with employer match
- Life insurance
- Short- and long-term disability coverage
- Employee assistance
- Generous earned time
- All major federal holidays
- Eligibility for the Public Service Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
