About The Position
Snapscale is looking for a proactive, outgoing, and detail-oriented Healthcare Virtual Assistant (HVA) to support a US-based Direct Primary Care (DPC) practice. This is a full-time role combining front-office and back-office healthcare administrative support. The HVA will assist with member engagement, appointment scheduling, patient inquiries, referrals, insurance-related tasks, records, follow-ups, lead management, and other day-to-day administrative responsibilities. The ideal candidate is someone who takes initiative and ownership, communicates confidently with patients and prospective members, and can anticipate the next steps needed to complete a task rather than waiting for detailed instructions. This role is highly patient-facing, so excellent spoken English, professionalism, empathy, and the ability to communicate information clearly are essential.
Requirements
- 1+ year of experience as a Healthcare VA, Medical VA, Patient Coordinator, or similar healthcare role
- Experience supporting a US-based healthcare practice preferred
- Experience with patient communication, scheduling, referrals, or healthcare administration
- Strong experience handling inbound/outbound calls and patient/member inquiries
- Excellent spoken and written English communication skills
- Highly organized, detail-oriented, and strong in follow-up
- Proactive, accountable, and able to work independently
- Able to manage multiple tasks while maintaining accuracy
- Professional, patient-focused, and comfortable communicating with members
- Willing to learn new healthcare systems and identify workflow improvements
- Knowledge of HIPAA-compliant procedures and patient confidentiality
Nice To Haves
- Lead management, outreach, or appointment conversion experience is a plus
Responsibilities
- Handle patient/member calls, messages, inquiries, and concerns.
- Manage appointment scheduling, confirmations, reminders, and telehealth coordination.
- Support DPC member engagement, intake, registration, and prospective-member inquiries.
- Follow up with leads from paid social media campaigns and assist with member conversion.
- Maintain accurate lead, patient, and member records and follow-up documentation.
- Coordinate referrals, specialist appointments, insurance verification, and prior authorizations.
- Assist with medical records, lab results, prescription refills, and provider follow-ups.
- Manage EMR, patient portals, online chat, and HIPAA-compliant communications.
- Prepare provider schedules, daily agendas, statements, and administrative reports.
- Support claims follow-up, payment inquiries, patient satisfaction, and outreach activities.
- Proactively track pending tasks, ensure closed-loop follow-up, and identify workflow improvements.
- Perform other healthcare administrative tasks as assigned.
Benefits
- Health Maintenance Organization (HMO)
- Government-mandated benefits
- 13th month pay
- Other employee incentives
- Opportunities for career growth and development
- Fun and supportive working environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
