Healthcare Virtual Assistant – Insurance & Authorization Coordinator (Onsite)

Snapscale

21d•Onsite

About The Position

Snapscale is looking for an experienced Healthcare Virtual Assistant (HVA) to support a US-based home health organization with insurance verification, prior authorization, patient follow-ups, and healthcare administrative tasks. The ideal candidate has hands-on experience with insurance verification and prior authorization processing and understands the importance of accuracy, follow-through, and completing daily task-driven workflows. This role requires someone who can communicate professionally with patients, healthcare providers, insurance companies, and other healthcare stakeholders.

Requirements

Prior hands-on experience with insurance verification and prior authorization processing is required
Experience working with home health agencies or physician offices is strongly preferred
Strong understanding of insurance authorization workflows and follow-up processes
Experience handling patient records and healthcare documentation
Strong verbal and written English communication skills
Highly organized, detail-oriented, and task-driven
Able to manage daily tasks independently and consistently meet deadlines
Comfortable communicating with patients, healthcare providers, physician offices, laboratories, and other stakeholders
Proficient in using computers, email, Microsoft Teams, and other administrative systems
Willing to learn and work with client-provided healthcare and communication systems
Must be willing to work onsite in Davao

Nice To Haves

Previous experience in a US-based healthcare setting is highly preferred

Responsibilities

Perform insurance verification for home health patients
Process and submit prior authorization requests
Follow up on pending prior authorizations and insurance-related requests
Coordinate with healthcare providers, physician offices, and laboratories as needed
Manage patient follow-ups and recalls related to authorization and care workflows
Maintain accurate patient records and healthcare documentation
Provide general clerical and administrative support related to insurance and authorization workflows
Send HIPAA-compliant emails and messages
Send secure reminders for laboratory work, procedures, and other patient needs
Monitor assigned tasks and ensure daily workflows are completed accurately and on time
Run and maintain reports as required
Communicate clearly and professionally with patients, providers, and other healthcare stakeholders