Healthcare Virtual Assistant (Call Center) (BBS862)

Hire Overseas

5d•Remote

About The Position

Our client is a food allergy specialty practice with multiple clinic locations across California and New York, built around one core conviction: food allergies are treatable, not just manageable. Backed by published clinical outcome data and affiliations with leading children's hospitals, they combine clinical rigor with a warm, child-friendly patient experience designed to reduce anxiety for kids and families. For families who have often been told there is nothing to be done, they offer a pathway to food freedom, delivered by a team that treats patients like family. We're looking for a Healthcare Virtual Assistant (Call Center) to support the administrative side of a high-volume patient call center. You'll handle inbound call triage, new patient inquiries, scheduling and rescheduling requests, and ticket logging for clinical and administrative staff, improving call answer rates and keeping the patient experience smooth. This is a purely administrative role with no clinical decision-making. You'll pre-screen and route, log and flag, schedule and follow up, while the in-house clinical and admin team handles everything that requires clinical judgment.

Requirements

Prior experience in a healthcare call center, medical virtual assistant, or medical administrative role
Proficiency in AdvancedMD EMR (hard requirement, as this role is scoped to the New York and Southern California regions, which run on AdvancedMD)
Strong understanding of HIPAA compliance and the ability to handle protected health information with full discretion
Clear, professional, and empathetic spoken and written English, as this is a patient-facing role
Organized and detail-oriented, able to manage a high volume of calls and open items without losing accuracy
Comfortable working independently in a fully remote environment with minimal oversight

Nice To Haves

Experience in a specialty medical practice, pediatric clinic, or allergy and immunology setting
Background supporting a multi-location healthcare practice
Familiarity with medical scheduling workflows, referral coordination, or patient intake processes
Experience maintaining strong answer and resolution rates with high call volumes

Responsibilities

Answer and pre-screen inbound patient calls, triaging call intent and routing patients to the right team member or next step
Handle new patient inquiries, ensuring every prospective patient receives a timely, warm, and accurate response
Manage scheduling and rescheduling for existing patients across New York and Southern California clinic locations within AdvancedMD EMR
Confirm appointments and follow up on open scheduling items to reduce no-shows and gaps
Log and flag items as tickets for in-house staff, with the right information attached so they can act without needing more context
Track open tickets and flag anything not picked up within the expected window
Maintain accurate, organized patient records and handle all patient information in strict compliance with HIPAA