Healthcare Support Operations Manager

Summit Fire National Consulting•Mendota Heights, MN

4d•$70,000 - $80,000•Hybrid

About The Position

The Healthcare Operations Support Manager is responsible for facilitating and maintaining centralized customer support operations and administrative workflows for healthcare account customers. This role works closely with Regional Healthcare Operations Managers, Partner Managers, Customer Service Representatives, National Account Coordinators, and the Director of Healthcare Solutions to ensure seamless inspection, service, and customer support processes while maintaining operational efficiency and customer satisfaction.

Requirements

High School diploma/GED, required.
Minimum of 3+ years of customer service, national accounts, healthcare operations, or administrative operations experience.
Strong organizational and operational coordination skills required.
Must have the ability to effectively read, write, and communicate in English with employees, customers, and leadership teams.
Must possess strong communication and collaboration skills across multiple operational groups and stakeholders.
Proficiency in Microsoft Office Suite required.
Valid driver’s license with acceptable driving record, required.
Must be able to comply with Summit’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement.

Nice To Haves

Associate’s and/or bachelor’s degree, preferred.
Working knowledge of healthcare, customer expectations and compliance-driven environments preferred.
Experience working within Salesforce, scheduling systems, and customer account platforms preferred.
Experience with Salesforce Lightning and third-party customer management systems preferred.

Responsibilities

Act as the primary operational liaison between the Director of Healthcare Solutions, Regional Healthcare Operations Managers, Customer Service Representatives (CSRs), National Account Coordinators, and district offices.
Lead and manage the Healthcare CSR team and National Account Coordinators.
Conduct weekly operational meetings with Healthcare CSRs and National Account Coordinators.
Train and onboard all new Healthcare CSRs and National Account Coordinators.
Assign new healthcare accounts to the appropriate CSR or Coordinator.
Lead and facilitate onboarding processes for new healthcare customers.
Audit and validate that healthcare customer administrative requirements and operational expectations are being met.
Assist in scheduling and assigning inspection, service, and repair work orders to the appropriate district or office.
Follow up to ensure work is completed within required healthcare compliance timelines and to the customer’s satisfaction.
Support Regional Healthcare Operations Managers with operational coordination, customer communication, and administrative execution.
Work directly with district offices and operations teams to ensure healthcare customer questions and concerns are addressed in a timely manner.
Collaborate with Healthcare Operations Managers and district leadership to improve workflow consistency and customer experience.
Maintain Healthcare SOP administrative processes and ensure proper workflow execution across supported regions.
Maintain Salesforce Lightning and any third‑party customer platforms utilized by healthcare accounts.
Ensure reporting is completed, distributed, and reviewed on scheduled intervals.
Support healthcare sales efforts through administrative coordination and customer account support.
Participate in Quarterly and Annual Healthcare Division meetings.
Other duties may be assigned.