Healthcare Staffing Account Manager

Cross Country Healthcare

10d•$50,000 - $55,000

About The Position

The Account Manager fosters client relationships and ensures the effective placement of qualified healthcare professionals in a specified region. This role serves as the primary liaison between Cross Country and key client stakeholders, delivering high-quality staffing solutions that meet client needs. The Account Manager works with clients and internal teams to fulfill staffing requests, maintain service quality, support client success, and meet sales and revenue goals.

Requirements

At least 1 year of related account management or customer success experience; 2 years preferred. Experience in healthcare staffing or home healthcare is ideal.
A proven record of meeting or exceeding sales targets or customer retention goals.
Experience with CRM software such as Salesforce or HubSpot.
Familiarity with community resources and ability to work under pressure.
Excellent communication, negotiation, and interpersonal skills.
Ability to work independently and collaboratively while managing multiple client accounts.
Strong customer focus and a proactive approach to client success.
Excellent organizational skills.
Proficiency in Microsoft Office Suite and staffing management software.
High school diploma or equivalent required.
Ability to perform the essential functions of the job with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in healthcare management, business administration, or a related field preferred.
Two years of related account management or customer success experience preferred.
Experience in healthcare staffing or home healthcare settings is ideal.

Responsibilities

Serve as the primary contact for client inquiries, concerns, and staffing needs.
Build client relationships by understanding staffing trends, workforce needs, and long-term goals.
Identify contract openings, staffing requirements, and cross-selling opportunities; prepare and deliver proposals, quotes, and service information.
Forecast demand using historical data and market insights to align staffing resources with client goals and service-level agreements.
Negotiate client bill rates and contract terms, and follow up on open orders.
Collaborate with Sales on larger opportunities and account strategies to expand market share.
Partner with Recruiting, Credentialing, Compliance, Housing/Travel, and Billing teams to fulfill staffing requests, coordinate logistics, meet compliance standards, ensure accurate invoicing, and support client satisfaction.
Work with the Staffing team to prioritize client orders.
Identify, present, and onboard qualified candidates; facilitate interviews and gather client feedback.
Fulfill staffing requests within agreed timelines and service levels.
Provide guidance and support to assigned staff to help them meet client expectations.
Monitor placed staff performance and address issues proactively.
Resolve client concerns promptly while upholding company standards.
Establish and track client KPIs, including fill rate, time-to-fill, retention, and response times.
Conduct regular client business reviews covering KPIs, spend analysis, and workforce planning.
Prepare and deliver performance reports, updates, and staffing metrics to clients and leadership.
Drive continuous improvement based on client feedback and operational data.
Monitor industry trends, competitor activity, pay rates, and regulatory changes to guide staffing strategies.
Document client interactions, job details, and orders in internal systems in accordance with company standards.
Meet or exceed activity goals, performance metrics, sales quotas, and revenue targets.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Voluntary insurance
401(k) plan
Tuition assistance
Pet insurance
Wellness options through Burnalong, including online classes and programs and local gym access