Healthcare Shuttle Driver

LAZ Parking Texas•Temple, TX

6d•Onsite

About The Position

Shuttle Drivers are responsible for the effective, efficient, and safe transportation, loading and unloading of passengers. They ensure that all activities support the safety and welfare of all passengers. This role involves greeting customers, being responsive and timely with correspondence and problem resolution, displaying a caring attitude, and developing a rapport with all passengers. The driver will anticipate guest needs, assist passengers with general information regarding the healthcare campus, and work with or without supervision while following directions from supervisors. Promoting good customer relations through premier customer satisfaction, a friendly demeanor, a can-do attitude, and a willingness to help is essential. The driver will also perform pre and post inspection activities to ensure proper operating conditions, adherence to company & DOT standards, and compliance with safety and maintenance standards. Assisting passengers with boarding and exiting, including the operation of specialized equipment for passengers with special needs (e.g., wheelchair lifts and tie-downs), is a key responsibility. The driver will prepare and submit accident/incident reports, perform daily/routine cleaning and shuttle maintenance, maintain a neat and orderly appearance including assigned uniforms, and exercise care in handling funds and reporting lost articles. Conducting re-fueling activities and maintaining fuel usage logs are also part of the role. Compliance with Federal DOT requirements, State driving regulations, and safety rules and procedures is mandatory. Establishing and maintaining effective communication and working relationships with passengers, co-workers, supervisors, and managers is crucial. The driver will use a two-way radio, report accidents and other required shuttle information to management, keep the shuttle bus secure, and follow all safety procedures. Maintaining alertness and observation of any activity, authorized or unauthorized, and taking appropriate actions are required. Adherence to all safety codes and OSHA standards, responding to guest/visitor inquiries, and resolving service/customer discrepancies respectfully are also part of the duties. Other related/additional duties and tasks may be assigned.

Requirements

Must possess a valid driver's license.
Must have maintained driving privileges for at least 2 years.
Must be able to pass a DOT physical and/or possess a current Medical Certificate.
Reliable transportation to and from work.

Nice To Haves

Ability to communicate professionally by conveying information effectively.
Must possess outgoing and enthusiastic personality.
Ability to speak, read, and comprehends the English language.
Ability to work flexible shifts/ hours (days, evenings, weekends, holidays), including overtime, peak volume periods, vacated shifts.
Must be open to feedback, differing opinions and other points of view.
Demonstrates a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Excellent teambuilding and interpersonal skills.

Responsibilities

Taking all steps necessary to ensure the safety of the ridership as well as those around the shuttle.
Making quality and reliability of service one of their top priorities.
Greet customers, be responsive and timely with correspondence and problem resolution, display a caring attitude, and develop a rapport with all passengers.
Anticipate guest needs wherever possible and exhibit a sincere desire to meet or exceed them.
Assist passengers with general information regarding the healthcare campus.
Work with and without supervision and follow direction of supervisors when requests are made.
Effectively work in a team environment.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
Perform pre and post inspection activities to ensure proper operating conditions, adherence to company & DOT standards, and compliance with proper safety and maintenance standards.
Assist passengers when boarding and exiting the vehicle.
Ensure the loading and unloading of passengers to and from destinations, to include operation of specialized equipment for unloading passenger with special needs, (i.e. wheelchair lifts and tie-downs).
Greet every passenger.
Prepare and submit accident / incident reports in a timely manner.
Perform daily/ routine cleaning and shuttle maintenance activities; maintain neat and orderly appearance to include assigned uniforms.
Exercise care in the handling of funds and reporting of lost articles.
Conduct re-fueling activities, to include maintaining assigned fuel usage logs.
Comply with Federal DOT requirements, State driving regulations, safety rules and procedures.
Establish and maintain effective communication and working relationships with passengers, co-workers, supervisors, managers, etc.
Use two-way radio.
Report accidents, problems, and other required shuttle information (both mechanical and cosmetic) to management in a timely manner.
Keep the shuttle bus secure and follow all safety procedures.
Maintain alertness and be observant of any activity, both authorized and unauthorized, and take appropriate actions.
Adhere to all safety codes and OSHA standard.
Respond to all guest/visitor inquiries and resolve service/ customer discrepancies accordingly in a respectable manner.
Perform other related/ additional duties and tasks as assigned.