Healthcare Services Principal Professional
About The Position
The Department of Otolaryngology is seeking a Healthcare Principal Professional to serve as a strategic leader and subject matter expert in clinical operations, patient access, revenue cycle performance, and service line growth across a multi-site care environment. In close partnership with physician and administrative leadership, this role drives optimization of clinic and operating room utilization, expansion of clinical programs, and alignment of operational and financial performance. The position leads the development and execution of operational strategies to improve patient flow, maximize provider productivity, and support sustainable growth. Operating with a high degree of autonomy, the individual will drive complex, cross-functional initiatives while leveraging data analytics to inform decision-making and improve clinical, operational, and financial outcomes.
Requirements
- Bachelor's degree from an accredited institution and 4-6 years of professional experience in healthcare, business operations, or administrative roles that include responsibilities in operations, data analysis, process improvement, or workflow coordination
- An advanced degree (Masters or Doctorate) may be substituted for experience on a year for year basis if the degree is in a field of study directly related to the work assignment.
- Applicants must meet minimum qualifications at the time of hire.
Nice To Haves
- An advanced degree (Masters or Doctorate) in Healthcare Administration, Business Administration, Public Health, or related field
- Experience in healthcare operations, clinical administration, or ambulatory care settings
- Experience with process improvement methodologies (e.g., Lean, Six Sigma) or workflow optimization initiatives
- Experience working with electronic health records (e.g., Epic), including scheduling workflows, templates, or reporting tools
Responsibilities
- Serve as a strategic advisor to physician and administrative leadership, providing expert guidance on clinical operations, patient access, revenue cycle performance, and service line strategy
- Lead and independently manage strategic, cross-functional initiatives to optimize clinical operations, patient access, and service line performance across outpatient clinics, operating rooms, and ambulatory surgery centers
- Lead the planning and optimization of operating room block utilization and surgical scheduling across specialties and sites, aligning capacity with demand and organizational priorities
- Analyze and synthesize complex clinical, operational, and financial data (e.g., utilization, referrals, productivity, revenue cycle) to inform strategy, influence decision-making, and drive performance improvement
- Oversee the development and standardization of scheduling systems, provider templates, referral workflows, and operational processes to ensure consistency, efficiency, and scalability across the department
- Partner with clinical, operational, and finance leadership to align operational strategies with quality, access, and financial performance goals, including monitoring key performance indicators and implementing improvement plans
- Lead the development, implementation, and evaluation of new clinical programs, services, and care delivery models to support organizational growth and evolving patient care needs
Benefits
- Medical: Multiple plan options
- Dental: Multiple plan options
- Additional Insurance: Disability, Life, Vision
- Retirement 401(a) Plan: Employer contributes 10%25 of your gross pay
- Paid Time Off: Accruals over the year
- Vacation Days: 22/year (maximum accrual 352 hours)
- Sick Days: 15/year (unlimited maximum accrual)
- Holiday Days: 15/year
- Tuition Benefit: Employees have access to this benefit on all CU campuses
- ECO Pass: Reduced rate RTD Bus and light rail service
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What This Job Offers
Job Type
Full-time
Career Level
Principal
