Healthcare Services Multilingual Representative I - Kelsey Seybold Clinic - Remote

UnitedHealth Group•Pearland, TX

3d•$16 - $28•Remote

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.

Requirements

High School diploma or GED from an accredited program
1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
Proven excellent customer service and telephone etiquette skills
Proven critical thinking skills
Ability to fluently speak, write and understand the English and language

Nice To Haves

2+ years contact center or customer service experience with PC experience and knowledge of MS Word and Excel
Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude

Responsibilities

Scheduling appointments in a prompt and courteous manner utilizing a PC
Confirming appointments and handling cancellations in a timely, efficient and courteous manner
Problem solving for patients utilizing identified resources
Providing comprehensive service to facilitate a resolution for any caller request
Acquiring and maintaining computer skills to effectively utilize applicable software