Healthcare Services Multilingual Representative II Patient Access Center- Kelsey Seybold Clinic Remote

Kelsey-Seybold Clinic•Brookside Vl, TX

20d•$16 - $24•Remote

About The Position

Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together.  This position schedules, confirms and cancels appointments and answers calls related to a specialized area in a timely, efficient and courteous manner. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: These areas include, but are not limited to, Specialty, Reschedules and Preventive Medicine that perform inbound and outbound customer contacts Also, resolves patient issues utilizing identified resources, provides comprehensive service to facilitate a resolution for any caller request and provides support and backup to Level I representatives Acquires and maintains computer skills to effectively utilize applicable software. Supports multiple queues with inbound call volume You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School diploma
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

6+ months of Kelsey-Seybold Contact Center experience in a HSR I position
6+ months of Kelsey-Seybold experience in an ASR I or ASR II position

Responsibilities

These areas include, but are not limited to, Specialty, Reschedules and Preventive Medicine that perform inbound and outbound customer contacts
Resolves patient issues utilizing identified resources
Provides comprehensive service to facilitate a resolution for any caller request
Provides support and backup to Level I representatives
Acquires and maintains computer skills to effectively utilize applicable software.
Supports multiple queues with inbound call volume