Healthcare Services Multilingual Representative I - Kelsey Seybold Clinic - Remote
About The Position
Explore opportunities with Kelsey-Seybold Clinic, part of the Optum family of businesses. Work with one of the nation’s leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing together. If you reside in Texas, you will have the flexibility to work remotely as you take on some tough challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School diploma or GED from an accredited program
- 1+ years of experience in a high-volume contact center OR 1+ years of customer service experience
- Proven excellent customer service and telephone etiquette skills
- Proven critical thinking skills
- Demonstrated ability to fluently speak, write and understand both the English and Spanish languages
Nice To Haves
- 2+ years of contact center or customer service experience with PC experience and knowledge of MS Word and Excel
- Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans
- Demonstrated ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Responsibilities
- Scheduling appointments in a prompt and courteous manner utilizing a PC
- Confirming appointments and handling cancellations in a timely, efficient and courteous manner
- Problem solving for patients utilizing identified resources
- Providing comprehensive service to facilitate a resolution for any caller request
- Acquiring and maintaining computer skills to effectively utilize applicable software
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
