Healthcare Scheduler, In-Home Care

Visiting Angels Westerville • Westerville, OH

2d • $47,000 - $54,000

About The Position

Do you have home healthcare experience? Love helping people? Then you’re an excellent fit for our Healthcare Scheduler, Client Service position at Visiting Angels! You’ll be responsible for coordinating services between clients and caregivers, implementing schedules, ensuring adequate staff, and maintaining continuity of care to best meet the needs of our elderly clients. If this posting sounds like a job you’ll love, we highly encourage you to apply. The Scheduler reports directly to the Director and has strong potential to advance as the company and industry rapidly expands.

Requirements

• High school diploma and two years of experience in an office setting, preferably in private duty home care
• Proficiency with Microsoft Office (Word, Excel) applications, Google Office Suite, scheduling systems and other healthcare industry-related software
• Ability to listen and communicate clearly, fluently and diplomatically – both orally and in writing
• Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations
• Present a well-groomed professional image representative of the business
• Ability to plan, organize, prioritize, delegate and accurately complete work activities within specific deadlines while managing interruptions
• Work independently and proactively with a minimum amount of direction and/or supervision. (once proficient in your position)
• Ability to generate goodwill for the Agency with staff, clients, their family members, and referral sources.
• Demonstrate a strong commitment to client service excellence

Responsibilities

• Schedule caregiver team for hours of service on new clients and open hours/shifts on existing cases.
• Provide consistency in caregiver scheduling with clients
• Contact clients and caregivers regarding day-to-day scheduling changes
• Enter and maintain client information in the database
• Generate timely reports on caregiver supply and demand for Director and Recruiter
• Communicate and reinforce Visiting Angels’ policies
• Perform general office duties, including but not limited to, word processing, filing, reception. and occasional local travel to introduce new caregivers to clients (mileage paid tax free)
• Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members, and referral sources
• Maintain professionalism; provide support and encouragement to the caregiver team
• Perform other functions as deemed appropriate by the Director and office manager

Benefits

• $47,000 - $54,000 yearly, including bonuses and extra on-call pay
• Paid time off (use as you see fit, days can carry over year to year)
• Your own private office with free snacks and coffee, close to I-270 (we're just off of State St / SR-3)
• Relaxed atmosphere
• Paid mileage for occasional out-of-office assignments (all local)
• Planned pay increases with good performance, and strong potential for managerial/directorial role in future as company expands

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees