Healthcare Receptionist

Willow Valley Communities•East Lampeter Township, PA

2d•Onsite

About The Position

Willow Valley Communities (WVC) is seeking a friendly, professional Part-Time Healthcare Receptionist to be the welcoming first point of contact for our community. In this role, you will operate a multiline telephone system, assist visitors and Residents, and support Team Members through a variety of clerical and communication functions—both in person and by phone. If you enjoy helping others, multitasking in a fast-paced environment, and contributing to a positive healthcare setting, this could be a great opportunity for you!

Requirements

Computer literacy is required

Nice To Haves

Experience is preferred

Responsibilities

Answer incoming telephone calls, determine the purpose of callers, and route calls to appropriate Team Members or departments.
Take and deliver messages or transfer calls to voicemail when appropriate Team Members are unavailable.
Answer questions about the organization and provide callers with addresses, directions, and additional information.
Welcome on-site visitors, determine the nature of their visit, and notify the appropriate Team Members.
Monitor visitor access and issue passes when required.
Assist with Resident appointments, which may vary by building (e.g., beauty shop, physician visits, transportation to appointments).
Receive, sort, route, and distribute mail and deliveries.
Maintain business machines.
Create, print, and distribute memos, correspondence, reports, and other documents as needed.
Respond promptly to alarms by summoning assistance or providing support as appropriate.
Monitor entrances and elevators for potential elopements.
Maintain monies and documentation for the cash box and Resident funds, which may vary by building.
Complete admission and discharge notifications.
Assist in the emergency response system.
Model exemplary customer service and demonstrate the MORE values toward Team Members and Residents.
Create a positive, encouraging, and educational environment for Team Members.
Ensure consistency among Supportive Living Communities in all operations, policies, and procedures.