Healthcare Patient Access Specialist

Southwest Healthcare • Albuquerque, NM

1d • Onsite

About The Position

Southwest Care Center is seeking an experienced full-time Patient Access Specialist to support our Jefferson Clinic in Albuquerque, NM. This position, under the direction of the Clinic Manager, will provide direct and indirect customer support to the clinical team. Responsibilities include pre-registration, financial determination, appointment scheduling, and coordinating all front office and registration functions. The role serves as a liaison between clinical teams, other staff, agencies, and patients.

Requirements

• High school Diploma or general education degree (GED).
• Basic Life Support Certification required.
• Minimum 1 year of experience working front desk in a healthcare environment preferred.

Nice To Haves

• Athena EMR experience highly desired.

Responsibilities

• Collaborates with clinic staff and other SCC Departments to ensure appropriate workflow.
• Functions as a liaison between the Patient Access Specialist, Patient Access Supervisor, and all staff.
• Serves as a resource to on-site Patient Access Staff.
• Provides exceptional service excellence to patients and guests by demonstrating a positive attitude, being patient-focused, and performing in a professional manner at all times.
• Demonstrates the importance of patient access at all times by adhering to the scheduling protocol.
• Consistently promotes patient access by answering and managing calls from a telephone system.
• Transferring calls to appropriate staff members or departments.
• Promptly retrieves and replies to voicemail messages.
• Utilizes electronic scheduling software to enter and track patient interactions, including updating accurate patient demographics and insurance information.
• Maintains proficiency in the use of the electronic scheduling software, electronic health record, and scanning.
• Verifies insurance eligibility for each patient visit.
• Other duties as assigned.

Benefits

• Full benefits package includes medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED