Healthcare Outreach Specialist

Arkos Health

4d • Remote

About The Position

Arkos Health is seeking a Healthcare Outreach Specialist with experience in a call center environment to join our team! Arkos Health is a value-based healthcare company providing solutions for payors and providers by combining unique technology with in-home, virtual, and in-clinical care for patients. Arkos serves health plans and provider organizations by managing their highest-risk and highest-cost populations. Our goal is to be the most valued partner to health plans, service providers, and the community we collectively serve.

Arkos Health is seeking a Healthcare Outreach Specialist will be responsible for facilitating care coordination efforts for members across all omnichannel operations. The Healthcare Outreach Specialist will perform non-clinical tasks such as scheduling for multiple service lines, administering assessments and surveys, completing quality gap closures, supporting customer care initiatives, providing member education, and executing other duties as assigned. The Healthcare Outreach Specialist serves as Arkos Health’s front-line contact to support members through timely, high quality, and efficient health care. The Healthcare Outreach Specialist's goal is to maximize the members’ health care experience and outcomes through empathetic and intuitive communication that is essential to establishing member relationships.

Requirements

• High school diploma or GED required
• Previous call center and/or customer service experience preferred
• Knowledge of medical terminology and member care preferred
• Strong technical skills with Microsoft products, especially Excel
• Strong multitasking skills (i.e. ability to effectively search for and type information on computer, navigate multiple windows/screens quickly and input information accurately while keeping pace with the call) and ability to work in a fast-paced environment
• Strong soft skills (i.e. ability to build rapport and match tone, pace, timing, etc.)
• Self-motivation, including ability to maintain positive attitude while solving problems and striving for continuous improvement toward team goals

Nice To Haves

• some college or medical certification preferred
• Bilingual (Spanish-speaking) is helpful, but no required
• Weekend availability is not required, but is preferred

Responsibilities

• Provide positive member interactions across all omnichannel operations
• Provide explanations of services and obtain verbal consent when scheduling members for designated call campaigns
• Coordinate and manage care coordination activities in accordance with contracted agreement of all health plans and referring providers
• Initiate timely contact, confirm eligibility, document all member interactions, and schedule members via company-appointed scheduling system in accordance to call center guidelines
• Work independently, from remote location when necessary, utilizing company-provided telephonic systems and peripherals
• Ensure compliance with Arkos Health and HIPAA guidelines
• Other call center-related tasks as assigned

Benefits

• Employer-paid Medical, Dental and vision premiums at no cost to you
• Employer-paid Short-Term Disability premiums at no cost to you
• Employer-paid Life Insurance premiums at no cost to you
• Employer matching 401(k)
• 15 days annual combined sick/vacation during your first year
• 10 paid holidays
• Your Birthday off!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED