Healthcare Operations Supervisor- Concord (47688)

CHARLOTTE EYE EAR NOSE AND THROAT ASSOCIATES PA•Concord, NC

4d•Onsite

About The Position

CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission-driven team committed to providing exceptional patient care, strong operational excellence, and a collaborative clinical environment. We are seeking an experienced and highly motivated Operations Supervisor to support multi-specialty clinical locations by supervising staff, optimizing clinic operations, and ensuring excellent patient experience.

Requirements

High school diploma or equivalent required
1–3 years of supervisory experience in a medical office.
Proficiency with EMR systems and Microsoft Office.
Strong communication skills and ability to lead teams.
Ability to work in a fast-paced, high-volume environment.
Reliable transportation and ability to travel between CEENTA locations.

Nice To Haves

Associate’s or Bachelor’s preferred.

Responsibilities

Supervise clinical and non-clinical staff for one or more high-volume clinic locations.
Develop and distribute schedules; manage time and attendance.
Support performance management and staff development.
Oversee provider scheduling and monitor dashboards, reports, and workqueues in the EHR.
Manage administrative and clinical supply workflows including ordering, stocking, and inventory.
Coordinate facility and equipment maintenance.
Support provider onboarding and offboarding.
Assist with daily clinic operations to maintain efficient patient flow.
Support financial objectives and budget processes.
Maintain strong patient relations by rounding in waiting areas and addressing concerns.
Ensure staff training and compliance with CEENTA policies.
Supervise clinic operations to ensure providers and staff can deliver high-quality patient care.
Respond to patient and staff concerns, managing schedules, overseeing inventory and facilities, and supporting continuous operational improvement.