Healthcare Operations Manager

Expeditors•Brisbane, CA

3d•Onsite

About The Position

The Healthcare Operations Manager will be employed in the position of Healthcare General Operative, working within the GDP Warehouse environment to ensure that all Healthcare products are handled and stored in accordance with current GDP best practices. This role involves conducting all GDP tasks as they relate to the district facility type and GDP Customer requirements outlined in the QA & Customer SOP. The manager will ensure facilities and equipment are maintained to GDP standards, take responsibility for risk assessing any risks that may impact GDP activities or customer product, and report security issues to the site security manager. They will ensure all facility exits are secure, preserving security, temperature-controlled areas, and rodent control. Additionally, they will ensure non-compliant stock is physically segregated and act on instructions to Quarantine Returned, Rejected, Recalled or Falsified Products. The role also involves ensuring premises and equipment meet GDP standards of cleanliness, reporting pest sightings, adhering to approved Quality Agreements and Service Level Agreements, and ensuring compliance with agreed customer requirements. The manager will ensure only GDP approved Service providers are used when requested by the customer, manage Corrective Actions and Preventive Actions (CAPA) with the Branch CR, and inform customers in writing of any issues with shipments. They will lead GDP initiatives in the district for office operations & warehouse, attend conference calls with the Healthcare Regional Team, participate in departmental meetings, and engage with Account Managers of district GDP Customers on GDP quality topics. This role is a primary point of contact for strategic RFQs with Product, GEO and CHQ Pricing teams, and works closely with the Vertical team to understand thermal packaging capabilities and incorporate them into unique solutions. The manager will oversee Thermal Packing and TC Equipment management, oversee Transition and Implementations for Healthcare customers, and assure key Healthcare attributes are included into SOP’s and operational processes. They will develop a strong understanding of core carrier capabilities, maintain capability matrices, and align carrier strengths with Expeditors and customer needs, working closely with carriers on executing unique, strategic solutions. Demonstrated experience building and maintaining customer relationships, engaging customers on operational and strategic initiatives, and identifying opportunities that support service excellence, customer retention, and business growth is essential.

Requirements

Strong Air Product Expertise
Global logistics industry knowledge
Good time management
Fluent in English
Professional oral and written communication skills in English and in the local language
Facilitation & communication skills
Problem solving skills
PC skills including Microsoft Excel, PowerPoint, and Word
Process analysis skills
Competent goal setting skills
Good Distribution Certification
Strong understanding of software development principles
Experience with automation platforms such as Power Automate
Experience with Microsoft Copilot and M365 technologies
Familiarity with data structures, APIs, integrations, and system architecture
Basic understanding of AI, machine learning, LLMs, and prompt engineering
Ability to troubleshoot technical issues independently
Strong analytical and problem-solving abilities
Ability to understand complex operational processes
Experience translating business requirements into technical solutions
Excellent communication and stakeholder management skills

Nice To Haves

Experience developing automations, applications, or digital solutions
Experience leading cross-functional projects
Experience working in operations, logistics, finance, or enterprise shared services environments
Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies

Responsibilities

Conduct all GDP tasks as they relate to the district facility type and GDP Customer requirements that are outlined in the QA & Customer SOP
Ensure that facilities and equipment are maintained to GDP standards in Expeditors owned or leased facilities
Take responsibility for ensuring that all risks that may impact GDP activities or customer product are risk assessed
Report any security issues to the site security manager
Ensure all facility exits are secure preserving security, temperature-controlled areas, and rodent control
Ensure that any non-compliant stock is physically segregated and act on instructions from the GDP CR to Quarantine Returned, Rejected, Recalled or Falsified Products in line with company procedures
Ensuring that the Premises and Equipment are up to the required GDP standards of cleanliness, through the continued upkeep of the cleaning program
Report any sightings of pests or rodents
Approved Quality Agreements and Service Level Agreements are adhered to in line with the Customer SOP
Ensure compliance with agreed customer requirements as documented in the Customer SOP
Ensure that only GDP approved Service providers are used, when requested by the customer
Work with Branch CR to Manage Corrective Actions and Preventive Actions (CAPA) to ensure that the appropriate actions are documented and implemented correctly and timely
Ensure that customers have been informed in writing of any issues with shipments
Lead GDP initiatives in the district as they relate in the office operations & warehouse
Attend conference calls with the Healthcare Regional Team as required
Participate in departmental and other meetings at the district as appropriate to discuss GDP Compliance in operations
Participate in the District BCP review where Warehouse/storage contingency plans are applicable
Engage with Account Managers of district GDP Customers supporting on GDP quality topics
Primary point of contact for strategic RFQ’s with Product, GEO and CHQ Pricing teams
Work closely with Vertical team to understand thermal packaging capabilities and help to incorporate into unique solutions for Expeditors and our customers
Thermal Packing and TC Equipment management (Datalogger, Thermal Equip, Cargo Signal)
Oversee Transition and Implementations for Healthcare customers
Assure key Healthcare attributes are included into SOP’s and operational processes
Develop a strong understanding, working with Vertical team and Product, of core carrier capabilities, maintain capability matrix’s and align carrier strengths with Expeditors and our customer’s needs
Work closely with carriers on executing unique, strategic solutions that benefit Expeditors and our customers
Demonstrated experience building and maintaining customer relationships, engaging customers on operational and strategic initiatives, and identifying opportunities that support service excellence, customer retention, and business growth
Consistently completes quality work that matches job expectations
Is committed to operational excellence and continuous improvement for own job function and across the network
All activities are compliant with company policies/procedures and code of business conduct and with government regulations
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay
Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year
Completes required training in a timely manner with minimal reminders
Pursues professional development goals for self, including participating in a development plan as appropriate
Maintain a thorough working knowledge of the latest GDP OPS versions, guiding our employees to meet our documented standard processes and identification of where there may be risk to the quality of our services being provided to our customers
Adhere to local and standard GDP requirements identifying required actions according to GDP standards as documented in the Operational Process Standards (OPS)
Ensure that all current version documents are used, recorded, and retained in compliance with OPS and local regulations
The use of Expeditors systems enforced as standard practice
Complete any GDP documents that relate to the storing, picking and distribution of Healthcare Products in compliance with Good Documentation Practice
Take part in external Customer or Regulatory Audits
Perform self-assessments according to GDP standards as documented in GDP OPS
Communicate the results of all internal and external audits
The Healthcare Operations Manager must be informed when any issues arise in relation to healthcare products that may not comply with agreed customer or regulatory standards
Report immediately to the Healthcare Representative any suspicion of Falsified/ Counterfeit products
Ensure GDP Trainings are current and compliant in line with Expeditors GDP Training Map and GDP regulation
Oversee onboarding new Healthcare Customers, work with T&I to align the Customer SOP as it relates to Healthcare/GDP
Consider network business, communicate any and all instructions as they relate to our network
Coordinate implementation of Quality Technical Agreements and Service Level Agreements, collaborating with the Healthcare group and Expeditors legal department for approval

Benefits

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Learning & Development Program
Educational Assistance and Reimbursement