Healthcare Operations Manager

VPNE•New Haven, CT

5d•Onsite

About The Position

VPNE is a family-owned, fun, and rapidly growing company headquartered in the Greater Boston Area. We are the parking and transportation business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our employees are energetic, friendly, and proactive in helping VPNE build its brand. The VPNE Healthcare Operations Manager is a client facing role focused on managing the operational day to day necessities, including staffing, payroll, training and performance. Reporting to the Healthcare Director, this role will be fully engaged in the administration and execution of our healthcare support services program in conjunction with client needs and expectations while building and fostering a culture of care, support, and professionalism.

Requirements

At least 3+ years of professional work experience in a supervisory role that requires leadership and training in a business setting
Proficient in English both verbally and written
Supervisory experience with a leadership first attitude
Strong communication abilities to all levels of organizations both internally and externally
Training and development experience in new business settings preferred
Creative approach to problem solving
Strong aptitude for learning software
Ability to organize and prioritize tasks
Must be proactive, positive, and responsive with a genuine interest in the business development
Impeccable guest service skills with a proven track record in problem-solving
Ability to work both independently and on a team
Ability to multitask and work under pressure

Nice To Haves

Bachelor’s Degree in Business Administration, Healthcare, Business or a related major and/or experience to match

Responsibilities

Manage the day to day operations to include staffing, scheduling, payroll, team member relations issues and concerns, etc.
Facilitate communications with the client HR team to ensure onboarding and paperwork compliance with orientation scheduling
Partnering with Recruiting and the People teams to attract and retain impressive people who provide exceptional service
Understand “Client’s Definition of Success,” deliver it and present it in very impressive manner at every opportunity.
Proactively work to anticipate and deliver clients expectations
Work with the client to ensure ongoing hospital compliance of policies
Maintain client service plans and execute tasks ahead of schedule.
Review general ledger monthly, work with Healthcare Director to generate client invoices, and work with Finance to ensure client packages meet clients’ deadlines.
Consistently maintain high service levels that exceed client needs.
Regularly perform safety audits for all services lines and work closely with Training and Development to proactively reduce incidents.
Serve as point of contact for any customer complaint/team member recognition and ensure customer satisfaction.
Ensure evaluations/reviews are proactively done on all VPNE Healthcare team members.